IT Governance, Risk and Compliance Analyst
American Red Cross
CloudCyber SecurityServiceNow
Sales Compliance Specialist
Asurion
full-time
Posted on:
Location Type: Remote
Location: Remote • California • 🇺🇸 United States
Visit company websiteJob Level
Junior
About the role
- Help identify and trend fraudulent activity and compliance issues through interaction analysis
- Perform qualitative and quantitative analysis to understand and report on impactful trends to customer experiences and business targets
- Utilize voice analytics software to find specific call types and create custom views that add business value
- Contribute to ad hoc analytics & inspection projects that support business initiatives
- Conduct thorough and accurate audits of customer interactions and Expert performance utilizing various lead generation sources, such as machine learning models
- Clearly and concisely summarize findings though verbal and written communication
- Create visual reports that help create narratives to accompany data
Requirements
- Bachelor’s Degree or equivalent work experience in a relevant field
- Minimum of 6 months previous experience in retail technology, sales, customer service, quality or related field preferred
- Microsoft Office Suite
- OpenText Qfiniti and Explore (preferred)
- Power BI knowledge (preferred)
Benefits
- Health insurance
- Professional development opportunities
- Flexible working hours
- Paid time off
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
qualitative analysisquantitative analysisvoice analyticsmachine learning modelsdata visualizationauditingreporting
Soft skills
communicationsummarizationanalytical thinking
