Payroll Implementation Specialist

Asure Software

Payroll Implementation Specialist managing payroll solutions setup within HRIS platform. Partnering with clients for successful implementation and training on HCM software.

Posted 4/23/2026full-timeRochester • New York • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $85,000 per yearWebsite

About the role

Key responsibilities & impact

Manage the setup and deployment of payroll solutions within our HRIS platform.
Partner with clients to gather requirements, configure payroll, validate data, and support testing and go-live.
Follow corporate or departmental policies, procedures, and service standards in conjunction with management.
Provide a complete and successful implementation for clients, while being a subject matter expert with our software.
Conduct group presentations and training sessions.
Provide instructional support on Asure Software.
Confer with customers via phone or video calls and email to provide information about products and services.
Answer customer inquiries regarding system access or system questions to resolve problems.
Investigate and correct errors on implementation cases and accounts in CRM system.
Relay client concerns to the appropriate team.
Prepare responses to correspondence containing routine inquiries.
Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments.
Work cross-departmentally with other groups to assist with client support to resolution.

Requirements

What you’ll need

Bachelor’s Degree preferred or equivalent experience.
3+ years of proven professional consulting experience in implementing HCM software systems.
3+ years as an expert and/ or specialized knowledge of local, state and federal laws and regulations in Basic Payroll, Benefit Enrollment and Management, Recruitment, Performance Management and Developmental Tactics.
3+ years of proven experience with an HRIS, payroll software (Asure Software preferred), and web-based recruiting systems is preferred including logging into other systems and knowing what reports need to be pulled by the different systems.
3+ years proven project organization and presentation skills.
Passion for customer service and overall customer success.
Excellent verbal and written communication skills.
Business analysis and requirements gathering abilities.
Previous conflict management skills.
Ability to learn technology quickly through instruction and self-training.
Ability to teach adult learners new technologies and processes.
Proficient in Microsoft Office applications and other software applications and tools is required.
Willingness to learn and take ownership on projects.
Demonstrate critical thinking with the ability to approach problems tenaciously and with a sense of urgency.
Ability to travel from time to time (limited travel < 5%).
Bilingual Spanish preferred.

Benefits

Comp & perks

Medical, Dental, Vision, HSA, FSA- All effective on day 1!
Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
401K Program with 3% safe harbor contribution
Employee Stock Purchase Program
Fitness Reimbursement Program
Self-Managed PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HCM software systemsHRISpayroll softwareAsure Softwareweb-based recruiting systemsproject organizationbusiness analysisrequirements gatheringconflict managementcritical thinking

Soft Skills

customer servicecommunication skillspresentation skillsability to teachself-trainingownershiptenacityurgencyinterpersonal skillscollaboration

Certifications

Bachelor’s Degreeequivalent experience