Customer Success Manager – HCM

Asure Software

Client Success Partner enhancing client relationships and onboarding for HCM solutions. Fostering client satisfaction while managing multiple projects in a dynamic, technology-driven environment.

Posted 4/23/2026full-timeRemote • Tennessee • 🇺🇸 United StatesMid-LevelSenior💰 $75,000 - $100,000 per yearWebsite

About the role

Key responsibilities & impact

Assist clients through the entire onboarding and implementation process of our HCM solutions.
Collaborate with internal teams to ensure seamless deployment, data migration, and integration of HCM systems.
Develop and maintain strong relationships with clients by being a proactive and trusted partner.
Regularly check in with clients to understand their evolving needs and offer appropriate solutions.
Provide expert advice on HCM best practices, HR processes, and system configurations.
Help clients optimize their use of HCM software to streamline their HR operations and improve employee engagement.
Coordinate training sessions and workshops for clients to ensure their team is proficient in using HCM tools effectively.
Serve as the primary point of contact for resolving client issues, identifying potential problems, and managing escalations.
Focus on client satisfaction and retention by ensuring clients are continuously happy with the product.
Track client health, success, and engagement metrics. Regularly provide clients with reports on usage, progress, and ROI.

Requirements

What you’ll need

Minimum of 3-5 years of experience in client success, account management, or human resources, ideally within a SaaS or technology company.
Experience working with Human Capital Management (HCM) solutions, including HR software, payroll, talent management, or workforce management.
Strong understanding of human resources processes, including recruitment, performance management, compensation, and benefits.
Excellent communication and interpersonal skills with the ability to build relationships at all levels of an organization.
Problem-solving skills with a consultative approach to addressing client needs.
Ability to manage multiple clients and projects simultaneously in a fast-paced environment.
Proficiency in using CRM systems, HCM software, and productivity tools such as Microsoft Office or Google Workspace.
Bachelor’s degree in Human Resources, Business Administration, or a related field (or equivalent work experience).

Benefits

Comp & perks

Medical, Dental, Vision, HSA, FSA- All effective on day 1!
Company paid Basic Life Insurance, A+D, Long-Term Disability, and Short-Term Disability
401K Program with 3% safe harbor contribution
Employee Stock Purchase Program
Fitness Reimbursement Program
Self-Managed PTO

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

HCM solutionsHR softwarepayrolltalent managementworkforce managementhuman resources processesrecruitmentperformance managementcompensationbenefits

Soft Skills

communication skillsinterpersonal skillsrelationship buildingproblem-solvingconsultative approachclient satisfactionclient retentionproactiveorganizational skillstime management

Certifications

Bachelor’s degree in Human ResourcesBachelor’s degree in Business Administration