Asure Software

Collections Specialist

Asure Software

full-time

Posted on:

Location Type: Hybrid

Location: Austin • Texas • United States

Visit company website

Explore more

✨ AI Apply
Apply

Tech Stack

ERP

About the role

  • Works with customers in assigned customer portfolio to receive payments.
  • Resolves customer A/R differences
  • Initiates contact on assigned customer base and effectively manages the customer relationship in order to drive resolution of outstanding receivables.
  • Facilitates customer payments by providing necessary documentation to customer in a timely manner.
  • Uses good business judgment in partnering with other Asure employees including Sales, Renewals, and Sales Operations to achieve results.
  • Employs sound judgment in balancing the ability to resolve issues independently while recognizing when escalation is appropriate.
  • Participates on process improvement projects as assigned.
  • Manages customer unidentified payments and refund requests timely.
  • Researches issues thoughtfully and thoroughly before responding or escalating.
  • Provides reports and data on assigned portfolio as requested to A/R Operations management.
  • Ensures compliance with all organization’s policies, procedures, and guidelines.

Requirements

  • Bachelor’s degree or equivalent combination of education and experience
  • 2+ Years of Collections Experience preferred
  • Excellent communication (written and verbal)
  • Great Plains, Netsuite or similar ERP experience preferred
  • Excel basic knowledge (intermediate preferred)
  • Good customer relationship skills to manage a variety of customer interactions
  • Demonstrated initiative
  • Ability to excel in a fast growing/fast paced environment delivering accuracy while managing to deadlines and monthly KPI’s
Benefits
  • Health insurance
  • 401(k) matching
  • Paid time off
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
collections experienceExcelprocess improvementcustomer relationship management
Soft Skills
communicationinitiativejudgmentproblem-solvingtime management
Certifications
Bachelor’s degree