Customer Service Representative
ASuperior Contact Center
full-time
Posted on:
Location Type: Remote
Location: United States
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Salary
💰 $14 - $16 per hour
About the role
- Take inbound calls, gathering essential information from callers while working from the comfort of your home.
- Record and relay messages, answer questions, and direct calls as needed in a sometimes fast-paced environment.
- Full-time staff will typically work 36-40 hours weekly, filling 7-8 hour shifts five days a week.
- Part-time staff will typically work 12-24 hours weekly, filling 4-8 hour shifts 3-4 days a week.
Requirements
- Excellent communication skills, both verbal and written.
- Positive attitude, friendly, and knows how to listen.
- Punctual and reliable.
- Understands how to navigate a computer and has great typing skills.
- Willing to perform and be held to a high standard.
- Carries the mindset of continual improvement.
- Able to work one day every weekend and four days during the week every week.
- Commit to being available every day Sunday through Thursday or Tuesday through Saturday.
- Able to commit to working 6-8 hours per day between the hours of 7:00 am to 11:00 pm (10 and 12-hour shifts also available).
Benefits
- Health benefits available after 30 days of employment.
- Company pays 70% of monthly medical premiums, including medical, dental, and vision plans.
- 3% company match retirement plan.
- 100% of a company-sponsored life insurance policy.
- Vacation/leave time accrual begins at 90 days of employment.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
typing skillscomputer navigation
Soft Skills
communication skillspositive attitudelistening skillspunctualityreliabilityhigh standardscontinual improvement