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Senior Customer Reliability Engineer – Infrastructure
AstronomerSenior infrastructure specialist focusing on reliability of cloud infrastructure for Astronomer's products. Directly interacting with customers and enhancing their experience for operational success.
ATS Keywords
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Hard Skills
KubernetesLinuxPython scriptingDevOpsCI/CDcloud infrastructuredistributed systemsmonitoringautomationtroubleshooting
Soft Skills
communicationcustomer experienceproblem-solvingcollaborationprioritizationguidancedocumentation enhancementactive triaging
Tools & Technologies
AWSGCPAzuremonitoring systemsalerting systems
Industry Keywords
multi-cloud implementationsproduction systemscustomer solutionsSLAs
Tech Stack
Tools & technologiesAWSAzureCloudDistributed SystemsGoogle Cloud PlatformKubernetesLinuxPython
About the role
Key responsibilities & impact- Provide solutions to customers to make them successful using our products.
- Troubleshoot customer environments and engage in active triaging with customers
- Provide feedback to the product development teams on customer needs and pain points.
- Build out our monitoring and alerting systems.
- Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
- Help direct the architecture of the products and contribute where possible.
- Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
- Participate remotely within a fully distributed team.
- Enhance and enrich customer documentation
- Work with the latest technology and multi-cloud implementations
Requirements
What you’ll need- 5 years of experience, preferably with large, complex cloud infrastructures operating at scale
- 3 years of experience with Kubernetes
- Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)
- Strong Linux experience
- Knowledge of how to operate and monitor issues for distributed systems
- Previous experience in handling customers issues (internal or external)
- Strong communication skills
- DevOps or CI/CD experience
- Python scripting
- Good troubleshooting Skills
Benefits
Comp & perks- Participate in on-call rotation for weekend coverage
- Work with the latest technology and multi-cloud implementations