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Senior Customer Reliability Engineer - Infrastructure
AstronomerCustomer Reliability Engineer focusing on the reliability of Astronomer’s cloud infrastructure. Engaging with diverse customers to enhance operational reliability and product experience.
Tech Stack
Tools & technologiesAWSAzureCloudDistributed SystemsGoogle Cloud PlatformKubernetesLinuxPython
About the role
Key responsibilities & impact- Provide solutions to customers to make them successful using our products.
- Troubleshoot Customer environments and engage in active triaging with customers
- Provide feedback to the product development teams on customer needs and pain points.
- Build out our monitoring and alerting systems.
- Build and maintain automation to ensure daily operational tasks are handled as efficiently as possible.
- Help direct the architecture of the products and contribute where possible.
- Own the customer experience, working directly with customers to prioritize and solve issues, meet SLAs, and provide “white glove” guidance on the path to production.
- Participate remotely within a fully distributed team.
- Enhance and Enrich customer documentation
- Work on a modern, sophisticated, cloud-native product that customers use to connect to dozens of other systems.
Requirements
What you’ll need- 5+ years of experience, preferably with large, complex cloud infrastructures operating at scale
- 3+ years of experience with Kubernetes
- Experience managing a Production distributed system with at least one major cloud provider (one or all: AWS, GCP, Azure)
- Strong Network Experience with one of the major Clouds
- Strong Linux experience
- Knowledge of how to operate and monitor issues for distributed systems
- Experience with Observability tools
- Previous experience in handling customers issues (internal and external)
- Strong Communication Skills
- DevOps or CI/CD experience
- Python scripting
- Good troubleshooting Skills
Benefits
Comp & perks- Help maintain 24x7 coverage through a specified 6-hour pager period during your work day.
- Participate in paid on-call rotation for weekend coverage.
ATS Keywords
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Hard Skills & Tools
Kubernetescloud infrastructureAWSGCPAzureLinuxObservability toolsPython scriptingDevOpsCI/CD
Soft Skills
troubleshootingcommunicationcustomer experienceproblem-solvingcollaborationprioritizationdocumentation enhancementcustomer engagementactive triagingguidance