Own Tier 2 escalations across endpoints, identity & access, collaboration tools, and core services—balancing fast resolution with long-term quality.
Investigate root causes of recurring issues and design durable fixes that prevent repeat incidents (vs. one-off workarounds).
Develop secure configuration standards and baselines spanning endpoints, GenAI, orchestration, and SaaS/cloud infrastructure, and iterate on them to support scale and reliability.
Shape incident/problem/change practices by proposing safe changes with clear rollback plans and improving how the team learns from incidents.
Create operational documentation (knowledge base articles, runbooks, reusable patterns) that reduces escalations and uplevels the service desk.
Triage and investigate security alerts in EDR/SIEM/SOAR, escalate effectively, and coordinate containment to recovery using playbooks with clear timelines.
Build and improve automations + analytics (GenAI/ML workflows, scripts/APIs, dashboards) to streamline tasks like alert enrichment, ticket routing, lifecycle changes, remediation flows, and ongoing operational reporting.
Partner on vulnerability and patch management by prioritizing issues, tracking remediation to SLAs, and verifying closure in measurable ways.

Requirements

2+ years of experience with Python (or similar scripting languages) and APIs.
Strong troubleshooting skills across endpoints, identity/access, and collaboration platforms; owning issues through to resolution.
Hands-on SecOps exposure using tools like EDR/SIEM/SOAR for alert triage, investigation, and incident handling (or closely related experience with the ability to ramp fast).
Data and analytics mindset with comfort pulling, cleaning, and analyzing operational data (tickets, alerts, logs) to guide decisions.
Automation capability using scripting (Python or similar), APIs, and/or orchestration—building safe, auditable workflows that may leverage GenAI/ML for enrichment or decision support.
Clear communicator who stays calm under pressure, comfortable navigating ambiguity and proposing structured solutions.
Demonstrated curiosity and learning agility, with interest in growing across IT, security, and data/automation.

Benefits

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Pythonscripting languagesAPIsEDRSIEMSOARGenAIMLautomationdata analysis

Soft Skills

troubleshootingcommunicationcalm under pressurenavigating ambiguitystructured solutionscuriositylearning agility