Senior Technical Account Manager

Astrix Security

Senior Technical Account Manager acting as the trusted voice for clients at Oasis Security. Collaborating with engineering and product teams to enhance customer value and product adoption.

Posted 5/26/2026full-timeRemote • New York • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact

Act as the voice of the customer within the organization, advocating for customer needs and requirements to internal teams.
Lead the technical onboarding process for new customers: Lead customers through the onboarding process, working closely with internal teams to ensure a smooth and positive experience.
Establish and maintain strong relationships with key stakeholders at each customer, serving as a strategic advisor and partnering with company leadership to ensure executive engagement.
Renew and grow business: Monitor customer usage and engagement, identifying opportunities for upselling and renewals while supporting upselling and cross-selling.
Shape future development: Work closely with Product teams to educate customers on products, drive product adoption, and inform decisions on new products.
Proactively identifying and resolving any obstacles or blockers that may impede customer success, collaborating with peers to address them promptly.
Utilizing self-paced training resources to support customer education and promote knowledge growth throughout their journey.
Manage the customer life cycle experience from onboarding onward. Lead customer engagements including strategy sessions, architecture deep dive, training and formal QBR meetings to provide ongoing customer value.
Maintain a high level of customer satisfaction by collecting and structuring client feedback, track key health and usage indicators & working closely with internal teams to prioritize requests.
Identify, develop and implement repeatable processes across your portfolio of customers to maximize product adoption and achievement of customer's business objectives.

Requirements

What you’ll need

5+ years of proven experience in customer facing roles (Technical Account Manager, Professional Services, Solution Architect, Solution Engineering, Technical Support, Customer Success Engineer).
“Ninja mindset” - Strong problem-solving skills, with the ability to troubleshoot complex technical issues and drive resolution.
Extensive experience providing Cyber/Identity solutions to big enterprise customers.
Experience interfacing with technical end customers, for example: IT practitioners, Developers, DevOps, Identity & Security Teams.
Experience with increasing customer satisfaction, adoption rates, and retention.
Experience building and operating in an early stage company – highly preferred.
Proven ability to juggle multiple account management projects at a time, while maintaining sharp attention to details.
Self-motivated, detail-oriented with strong communication and interpersonal skills.
Demonstrated track record of owning customer relationships, including onboarding, renewal, and expansion.
Excellent collaborator, with the ability to engage across multiple teams to drive an outcome.
Great ability to communicate, present, and influence key stakeholders at all levels of an organization, including executive and C-level.

Benefits

Comp & perks

Competitive compensation package and comprehensive benefits.
Dynamic and international work environment with a focus on continuous learning and professional development.
Opportunity for career growth and advancement within a rapidly growing organization at the forefront of cybersecurity innovation.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

customer successtechnical onboardingproblem-solvingtroubleshootingCyber solutionsIdentity solutionsaccount managementproduct adoptioncustomer retentionprocess implementation

Soft Skills

communicationinterpersonal skillscollaborationattention to detailself-motivatedstrategic advisingrelationship managementinfluencingcustomer advocacyengagement