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Talent Acquisition Operations Manager
AstreyaTalent Acquisition Operations Manager leading global recruiting operations for Astreya, a managed IT services provider. Optimizing Workday processes, governance, analytics, compliance, and team service delivery.
Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in leading and optimizing Talent Acquisition Operations, with a strong focus on operational governance, compliance, and performance management. Proficient in utilizing Workday and related systems to enhance recruitment processes and drive data-driven decision-making.
Highest-signal resume keywords
Talent Acquisition Operations LeadershipWorkday Recruiting ExperienceKPI Management and ReportingOperational Governance and ComplianceProcess Improvement and Standardization
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
Talent Acquisition OperationsRecruiting WorkflowsOperational ReportingProcess DocumentationSOP DevelopmentKPI ManagementData AnalysisOnboarding CoordinationRequisition ManagementOffer Management
Soft Skills
Stakeholder ManagementProblem-SolvingDecision-MakingCoaching and MentoringCommunication Skills
Tools & Technologies
WorkdayATS PlatformsMicrosoft ExcelMicrosoft PowerPointMicrosoft OutlookReporting Tools
Certifications & Qualifications
Human Resources CertificationProject Management CertificationLean Six Sigma CertificationOperational Excellence Certification
Industry Keywords
Talent AcquisitionHR OperationsRecruiting ComplianceAudit PracticesGlobal Recruiting Standards
About the role
Key responsibilities & impact- Lead, mentor, and develop the Talent Acquisition Operations team
- Conduct performance reviews, coaching sessions, and development planning
- Establish operational KPIs, service levels, and performance expectations
- Oversee end-to-end Talent Acquisition operational activities across multiple regions
- Ensure timely processing of requisitions, offer letters, system transactions, and recruitment operational requests
- Monitor operational SLAs and service standards
- Maintain candidate, requisition, and recruiting data in Workday and related systems
- Manage recruitment governance, approvals, process compliance, and audit readiness
- Support onboarding readiness and pre-employment activities
- Manage access, utilization, invoice tracking, and coordination with sourcing platforms
- Identify operational risks and implement corrective and preventive actions
- Drive standardization, optimization, automation, and transformation of global Talent Acquisition processes
- Lead process documentation, SOP development, policy creation, and governance frameworks
- Support Workday enhancements, testing, implementations, and change management
- Build partnerships with Talent Acquisition, HR, Hiring Managers, Onboarding, Finance, Legal, IT, ATS support, and external sourcing vendors
- Serve as the primary operational contact for Talent Acquisition processes and systems
- Lead governance meetings and report on service delivery, performance, and operational risks
- Resolve complex operational issues and escalations
- Develop dashboards, scorecards, and service-level reports
- Monitor recruiting operations KPIs and analyze trends
- Present operational performance, risks, and recommendations to leadership
- Ensure compliance with internal policies, employment regulations, global recruiting standards, data privacy requirements, and audit controls
Requirements
What you’ll need- Bachelor's degree or equivalent combination of education and experience
- 8–12 years of Talent Acquisition Operations, HR Operations, Recruiting Operations, or Shared Services experience, including leadership responsibilities
- Proven experience leading global TA Operations or HR Operations teams
- Strong knowledge of recruiting workflows, requisition management, offer management, onboarding coordination, and operational governance
- Experience developing and improving operational processes, policies, and SOPs
- Demonstrated experience managing KPIs, SLAs, operational reporting, and dashboards
- Strong stakeholder management, problem-solving, and decision-making skills
- Experience with Workday Recruiting or Recruiting module, ATS platforms, and HR technologies
- Advanced proficiency in Microsoft Excel, PowerPoint, Outlook, and reporting tools
- Excellent verbal and written communication skills with strong attention to detail
- Preferred: experience with Workday implementations, enhancements, testing, and release management
- Preferred: knowledge of recruitment compliance, governance, and audit practices
- Preferred: experience leading automation and digital transformation initiatives
- Preferred: exposure to AI-enabled recruiting technologies and workflow automation tools
- Professional certification in Human Resources, Project Management, Lean Six Sigma, or Operational Excellence preferred
Benefits
Comp & perks- Learning, collaboration, and career growth opportunities
- Inclusive culture where diverse perspectives are valued
- Opportunity to make an impact
- Global team environment