Data Center Practice Lead

Astreya

Data Center Practice Lead responsible for strategy and operations of data center services at a global IT managed services provider. Collaborating with teams to ensure high performance and quality service delivery.

Posted 7/28/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $132,240 - $208,800 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in Data Center strategy, operations, and service delivery, with a strong focus on scalability, performance metrics, and financial management. Proven ability to lead cross-functional teams and develop structured processes to enhance operational excellence.

Highest-signal resume keywords

Data Center Design and DeploymentNOC Operations ManagementCloud Network IntegrationTechnical LeadershipBusiness and Financial Acumen

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Physical Network ArchitectureData Center Physical InfrastructureMonitoring and Observability PlatformsAutomation FrameworksSLA/SLO ManagementIncident Lifecycle ManagementMultisite Network DesignOperational Playbooks DevelopmentPricing Models and Cost StructuresPerformance Metrics Definition

Soft Skills

Client-Facing CommunicationExecutive Presentation SkillsCoaching and MentoringCross-Functional Team CollaborationContinuous Improvement Advocacy

Tools & Technologies

CMDBITSM ProcessesRFP/RFI/RFQ ProcessesDelivery FrameworksOperational Workflows

Certifications & Qualifications

Cisco CertificationArista Certification

Industry Keywords

Data Center ServicesService Level AgreementsKey Performance IndicatorsOperational ExcellenceGlobal Network Operations

Tech Stack

Tools & technologies

AWSAzureCloudFirewallsGoogle Cloud PlatformITSMSwitching

About the role

Key responsibilities & impact

Own the long-term strategy, roadmap, and vision for Data Center services.
Develop scalable service offerings (NOC, DC Operations, Cabling and network gear deployment, Smart Hands, Monitoring etc.).
Perform market and competitive research to stay ahead of technology trends.
Build pricing models, delivery frameworks, and cost structures.
Define success metrics, SLAs/SLOs, KPIs, and performance standards.
Partner with leadership on P&L management, margin optimization, and growth strategies.
Identify and evaluate strategic technology partners, platforms, and tools.
Act as the primary SME for Data Center solutions.
Support RFP/RFI/RFQ processes with architecture inputs, SOW creation, and LOE estimates.
Lead customer discovery workshops and technical deep dives.
Validate proposed solutions for scalability, security, cost efficiency, and operational readiness.
Collaborate with Sales and Service Delivery Managers to shape account strategies and technical roadmaps.
Present complex solutions to executive stakeholders in clear business terms.
Define talent profiles, skill matrices, and resource plans to support new service opportunities.
Create and maintain delivery playbooks, SOPs, runbooks, escalation matrices, and operational workflows.
Partner with Delivery leaders to drive operational excellence across all engagements.
Ensure strict adherence to SLA/SLI commitments, MTTR/MTTA targets, and QoS metrics.
Oversee technical escalations; guide teams through RCA and service improvement initiatives.
Champion continuous improvement, automation, and tooling enhancements.
Standardize best practices across global regions (Americas, APAC, EMEA).

Requirements

What you’ll need

10+ years designing, deploying, and supporting enterprise or hyperscale data centers.
Deep understanding of physical network architecture: routing, switching, firewalls, optical transport, load balancing, wireless, and site interconnect.
Experience with data center physical infrastructure (rack/stack, structured cabling, power/cooling, IDF/MDF layouts, fiber plants).
Familiarity with monitoring and observability platforms, automation frameworks, CMDB, and ITSM processes.
Strong knowledge of NOC operations: incident lifecycle, SLO/SLA management, MTTA/MTTR optimization, noise reduction, and escalation models.
Experience with multisite, globally distributed network design and operations.
Cloud network integration (AWS, GCP, Azure) experience is a plus, Certifications from vendors like Cisco, Arista are a plus.
Proven experience leading a technical practice or large service line.
Strong pre-sales, client-facing, and executive communication skills.
Ability to guide cross-functional teams across architecture, delivery, PMO, and operations.
Expertise in developing structured processes, documentation, and operational playbooks.
Strong business and financial acumen: margin management, labor models, utilization, and resource planning.
Ability to coach and mentor technical teams; build capability and career pathways.

Benefits

Comp & perks

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law