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Astreya

Field Services Technician I

Astreya

Field Services Technician providing on-site IT support and management for hardware and AV equipment. Addressing service requests and maintaining inventory to enhance end-user experience.

Posted 7/18/2026full-timeSan Bruno • California • 🇺🇸 United StatesMid-LevelSenior💰 $17 - $27 per hourWebsite

Core Competencies

Role fit
Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates proficiency in IT support, including troubleshooting hardware and software issues, managing IT service tickets, and providing customer-focused service. Familiar with asset tracking systems and ITSM tools like ServiceNow, with a commitment to maintaining accurate documentation and following safety protocols.

Highest-signal resume keywords
IT SupportTroubleshooting Hardware and SoftwareServiceNowCompTIA A+AV Equipment Setup

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills
TroubleshootingWorkstation SetupDevice ImagingAV Equipment ChecksInventory ManagementTechnical SupportTicket DocumentationAsset TrackingRemote SupportCustomer Service
Soft Skills
Effective CommunicationCustomer-Focused ServiceApproachabilityProblem-SolvingTeam Collaboration
Tools & Technologies
ITSM ToolsServiceNowAsset Tracking SystemsMDM ToolsAV Equipment
Certifications & Qualifications
CompTIA A+Google IT Support CertificateITIL FoundationAVIXA CTSApple Certified Support Professional
Industry Keywords
IT SupportService DeskTechnical SupportWorkstation DeploymentE-Waste Management

Tech Stack

Tools & technologies
ITSMJamfServiceNow

About the role

Key responsibilities & impact
  • Respond to IT service tickets using documented procedures and supervision
  • Assist with workstation setups and peripheral connections
  • Perform basic AV checks and room readiness tasks
  • Support imaging and deployments under direction
  • Maintain accurate ticket documentation in ITSM tools (e.g., ServiceNow)
  • Follow proper inventory handling, tagging, and tracking
  • Escalate unresolved issues appropriately
  • Adhere to safety protocols and client-specific guidelines
  • Provide onsite and remote technical support for end users, including desktops, laptops, peripherals, and mobile devices
  • Troubleshoot and resolve common hardware and software issues
  • Deliver a high-quality, customer-focused service experience in a timely manner
  • Receive, document, and close support requests in ITSM tools (e.g., ServiceNow)
  • Prioritize tickets based on urgency and impact
  • Escalate complex or unresolved issues following defined protocols
  • Assist with or independently perform workstation deployments, device imaging, and equipment setup
  • Support device recovery, re-imaging, and e-waste processes according to lifecycle guidelines
  • Maintain and reconcile inventory of IT equipment and accessories at assigned site
  • Use asset tracking systems to manage device records, check-ins/outs, and stock levels
  • Perform regular checks and basic troubleshooting of AV equipment
  • Set up and tear down conference room tech for meetings or events
  • Maintain clear and concise documentation for resolutions, escalations, and asset updates
  • Serve as a visible, approachable point of contact for IT-related issues at the site
  • Communicate effectively with users to understand issues and set clear service expectations

Requirements

What you’ll need
  • High School Diploma or GED
  • Enrollment in IT-related coursework or vocational training (preferred)
  • CompTIA A+ Google IT Support Certificate or similar entry-level credential (plus)
  • High School Diploma or GED (required for Level II)
  • Associate’s degree in Information Technology, Computer Science, or a related field (preferred for Level II)
  • Prior experience working independently or at a single-technician site (for Level II)
  • CompTIA A+ and/or Network+ (certifications for Level II)
  • ITIL Foundation (for Level II)
  • AVIXA CTS (for AV specialization track)
  • JAMF, Apple Certified Support Professional (ACSP), or MDM tools (for DSS specialization)

Benefits

Comp & perks
  • Medical provided through UHC (PPO, HSA, Surest options)
  • Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC
  • Nationwide Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
  • Corporate Wellness Program provided by Goomi Group
  • Employee Assistance Program
  • Wellness Days
  • 401k Plan
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
  • Paid Holidays
  • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law