Lead Business Analyst – Alert Management, Observability Standards

Astreya

Business Analyst IV managing alert management and observability standards for IT operations. Rationalizing system alerts and ensuring alignment with operational coverage models and service reliability goals.

Posted 5/26/2026full-timeRemote • California • 🇺🇸 United StatesSenior💰 $98,040 - $154,800 per yearWebsite

Tech Stack

Tools & technologies

AzureGrafanaPrometheusServiceNowSplunk

About the role

Key responsibilities & impact

Provide solutions that help attain business outcomes.
Responsible for rationalizing and governing all system alerts to ensure they align with department priorities, operational coverage models, and service reliability goals.
Define alerting standards, review and approve alerts before they are routed to the 24x7 Eyes-on-Glass Operations team, and establish a scalable approach to cataloging alert response instructions (runbooks/playbooks).
Operate at the intersection of the IT Operations Command Center (OCC), engineering/application teams, platform/monitoring tool owners, and service owners, ensuring alerts are actionable, prioritized, and paired with clear response guidance.
Establish and maintain a department-wide alert rationalization framework that evaluates alerts for: business/service criticality and operational priority, actionability, signal-to-noise, and ownership.
Perform regular alert reviews to ensure alert quality, correct routing, and alignment with operational coverage.
Lead continuous improvement efforts to reduce alert fatigue while preserving detection of true incidents and high-impact degradation.
Define and enforce alerting standards.

Requirements

What you’ll need

5+ years in IT Operations, SRE, Observability, Monitoring Engineering, or Incident Management
Demonstrated success reducing noise and improving actionability across enterprise alerting ecosystems
Experience with common monitoring/observability tools (e.g., Splunk, AppDynamics, Dynatrace, Datadog, Prometheus/Grafana, Azure Monitor, CloudWatch, ServiceNow Event Mgmt or similar)
Strong understanding of: Incident response workflows and operational coverage models (24x7 vs. business hours)
CMDB/service ownership concepts and dependency mapping
Standard operating procedures/runbooks and knowledge management
Excellent stakeholder management and ability to drive standards across teams.

Benefits

Comp & perks

Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
Dental provided through UHC Nationwide
Vision provided by UHC
Flexible Spending Account for Health & Dependent Care
Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
Corporate Wellness Program provided by Goomi Group
Employee Assistance Program
Wellness Days
401k Plan
Basic and Supplemental Life Insurance
Short Term & Long Term Disability
Critical Illness, Critical Hospital, and Voluntary Accident Insurance
Tuition Reimbursement (available 6 months after start date, capped)
Paid Time Off (accrued and prorated, maximum of 120 hours annually)
Paid Holidays
Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

IT OperationsSREObservabilityMonitoring EngineeringIncident Managementalert rationalizationalert standardsincident response workflowsdependency mappingknowledge management

Soft Skills

stakeholder managementcontinuous improvementleadershipcommunicationorganizational skills