Astreya

Senior Director, Service Delivery – Audio Visual

Astreya

full-time

Posted on:

Location Type: Remote

Location: CaliforniaNew YorkUnited States

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Salary

💰 $128,573 - $242,400 per year

Job Level

Tech Stack

About the role

  • Lead, mentor, and scale a team of architects, and technologists across conference room, live event, and workplace collaboration domains.
  • Define the AV practice vision and roadmap; establish standards, best practices, and reusable solution frameworks for enterprise clients.
  • Build and deliver compelling customer presentations, solution demos, and proposals that articulate business value and technical differentiation.
  • Drive go-to-market strategy for AV and workplace collaboration offerings, including pricing, packaging, and competitive positioning.
  • Cultivate strategic technology partnerships and build solutions for technologies from vendors such as Crestron, Extron, Poly, Logitech, Biamp, QSC, Cisco (Webex), Microsoft (Teams Rooms), Zoom, Collaborate with customer delivery and managed services teams to enable seamless solution deployment, support models, and SLA-driven service delivery.
  • Partner with sales and account teams to identify opportunities, support pipeline development, and close complex AV and collaboration deals.
  • Stay ahead of industry trends including AI-driven meeting intelligence, cloud-based AV management, and hybrid workplace innovation.

Requirements

  • 10–15 years of progressive experience in AV/UC solutions with at least 5 years in a practice lead, principal, or director-level role.
  • Proven track record of building and scaling technology practices, growing revenue, and managing P&L accountability.
  • AVIXA CTS, CTS-D, or CTS-I certification strongly preferred; Cisco, Microsoft, or Crestron certifications a plus.
  • Exceptional communication, executive presence, and the ability to engage C-level stakeholders and technology partners alike.
Benefits
  • Medical provided through UHC (PPO, HSA, Surest options) / Medical provided through Kaiser (HMO option only) for California employees only
  • Dental provided through UHC Nationwide
  • Vision provided by UHC
  • Flexible Spending Account for Health & Dependent Care
  • Pre-Tax Account for Commuter Benefit/Parking & Transit (location-specific)
  • Continuing Education and Professional Development via various integrated platforms, e.g. Udemy and Coursera
  • Corporate Wellness Program provided by Goomi Group
  • Employee Assistance Program
  • Wellness Days
  • 401k Plan
  • Basic and Supplemental Life Insurance
  • Short Term & Long Term Disability
  • Critical Illness, Critical Hospital, and Voluntary Accident Insurance
  • Tuition Reimbursement (available 6 months after start date, capped)
  • Paid Time Off (accrued and prorated, maximum of 120 hours annually)
  • Paid Holidays
  • Any other statutory leaves, paid time, or other ancillary benefits required under state and federal law
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
AV solutionsUC solutionsP&L managementgo-to-market strategysolution frameworkscustomer presentationssolution demospricing strategypackaging strategycompetitive positioning
Soft Skills
leadershipmentoringcommunicationexecutive presencestakeholder engagementstrategic partnership cultivationteam collaborationcustomer engagementpipeline developmentcomplex deal closing
Certifications
AVIXA CTSAVIXA CTS-DAVIXA CTS-ICisco certificationMicrosoft certificationCrestron certification