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Tech Stack
Tools & technologiesAzureCloudDNSVMware
About the role
Key responsibilities & impact- Handle L2 escalations from the Global Service Desk involving VDI access, performance issues, profile problems, and connectivity for AVD and Vmware VDI.
- Perform troubleshooting following standard procedures and escalate to L3 engineers when necessary.
- Support application delivery and user configuration issues across the VDI platform.
- Assist in the daily operation, monitoring, and maintenance of VDI host pools, session hosts, application groups, and workspaces.
- Perform routine checks on virtual machines, patches, and session host health in both AVD and AVS environments.
- Support User & VDI provisioning and access management activities through Azure, VMware, and Active Directory.
- Contribute to updating and maintaining Golden Images by applying patches, installing applications, and preparing images under L3/L4 guidance.
- Perform validation testing before image deployment.
- Monitor system dashboards and alerts to identify potential issues early.
- Perform basic capacity and performance checks, reporting findings to senior engineers for review.
- Follow established security practices and support compliance initiatives within the VDI environment.
- Apply security updates to session hosts and virtual machines as directed.
- Maintain accurate documentation for troubleshooting steps, standard procedures, and user-facing knowledge articles.
- Update internal support documentation as system changes occur.
- Work with GSD and other resolver teams to help coordinate issue resolution.
- Support implementation tasks during infrastructure improvements or minor project-related changes under L3/L4 guidance.
Requirements
What you’ll need- Experience supporting virtual desktop environments, preferably Microsoft Azure Virtual Desktop (AVD).
- Basic understanding of VMware VDI on Azure VMware Solution (AVS), including core concepts and virtual machine operations.
- Working knowledge of Windows Server, Active Directory, DNS, and basic networking concepts.
- Familiarity with Azure Portal, VMware Horizon Dashboard for basic administrative tasks.
- Exposure to PowerShell or Azure CLI for simple commands (advanced scripting not required).
- Strong troubleshooting and analytical skills for cloud-hosted systems.
- Clear communication skills suitable for both technical and non‑technical users.
- Certifications such as AZ‑900, MD‑102, or AZ‑104 are beneficial; AZ‑140 is a plus but not required.
Benefits
Comp & perks- 🌐 Worldwide Post a Job Affiliates ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs Account Astreya Website LinkedIn All Job Openings 1001 - 5000 employees Founded 2001 🔒 Cybersecurity 🏢 Enterprise ☁️ SaaS Cybersecurity
- Enterprise
- SaaS Astreya is a leading global provider of IT Managed Services and Technology Solutions, known for its innovative approach to digital engineering and IT logistics. The company focuses on empowering businesses to excel in today's dynamic digital landscape by maximizing productivity and fostering innovation. Astreya offers a range of services including Data Center & Network Management, Digital Workplace Services, Next-Gen Digital Engineering, and Cybersecurity Services. With a commitment to excellence and a focus on operational frameworks, Astreya aims to transform technology into a valuable strategic asset for organizations worldwide. Cloud Network Manager II Job not on LinkedIn 🔥 43 minutes ago 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Apply Now Find Hiring Managers Customize resume for this job ☆ Save ☑️ Mark as applied ❌ Hide Report problem 📋 Description
- Handle L2 escalations from the Global Service Desk involving VDI access, performance issues, profile problems, and connectivity for AVD and Vmware VDI.
- Perform troubleshooting following standard procedures and escalate to L3 engineers when necessary.
- Support application delivery and user configuration issues across the VDI platform.
- Assist in the daily operation, monitoring, and maintenance of VDI host pools, session hosts, application groups, and workspaces.
- Perform routine checks on virtual machines, patches, and session host health in both AVD and AVS environments.
- Support User & VDI provisioning and access management activities through Azure, VMware, and Active Directory.
- Contribute to updating and maintaining Golden Images by applying patches, installing applications, and preparing images under L3/L4 guidance.
- Perform validation testing before image deployment.
- Monitor system dashboards and alerts to identify potential issues early.
- Perform basic capacity and performance checks, reporting findings to senior engineers for review.
- Follow established security practices and support compliance initiatives within the VDI environment.
- Apply security updates to session hosts and virtual machines as directed.
- Maintain accurate documentation for troubleshooting steps, standard procedures, and user-facing knowledge articles.
- Update internal support documentation as system changes occur.
- Work with GSD and other resolver teams to help coordinate issue resolution.
- Support implementation tasks during infrastructure improvements or minor project-related changes under L3/L4 guidance. 🎯 Requirements
- Experience supporting virtual desktop environments, preferably Microsoft Azure Virtual Desktop (AVD).
- Basic understanding of VMware VDI on Azure VMware Solution (AVS), including core concepts and virtual machine operations.
- Working knowledge of Windows Server, Active Directory, DNS, and basic networking concepts.
- Familiarity with Azure Portal, VMware Horizon Dashboard for basic administrative tasks.
- Exposure to PowerShell or Azure CLI for simple commands (advanced scripting not required).
- Strong troubleshooting and analytical skills for cloud-hosted systems.
- Clear communication skills suitable for both technical and non‑technical users.
- Certifications such as AZ‑900, MD‑102, or AZ‑104 are beneficial; AZ‑140 is a plus but not required. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Licensing Manager III 🕒 3 days ago Rackspace Technology 5001 - 10000 🏢 Enterprise 🤖 Artificial Intelligence 🔐 Security Website LinkedIn All Job Openings Licensing Manager III facilitating software license life cycle and compliance at Rackspace. Analyzing usage data, managing contracts, and collaborating on procurement processes. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager Manager – Technology, Core Platform 🕒 3 days ago Mashreq 1001 - 5000 🏦 Banking 💸 Finance 💳 Fintech Website LinkedIn All Job Openings Manager responsible for Core Flexcube applications delivery and support strategy at leading MENA financial institution. Aiming to achieve technological objectives and goals for banking operations. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Manager – Fundraising 🕒 3 days ago Ground Zero 1 - 10 🎯 Recruiter 🤝 Non-profit 🌍 Social Impact Website LinkedIn All Job Openings Manager/Senior Manager - Fundraising responsible for fundraising leadership and donor relationship management. Seeking to secure resources from CSR, HNIs and Foundations to further our impact. 🇮🇳 India – Remote 💵 ₹2.6M / year ⏰ Full Time 🟠 Senior 👔 Manager Global Trial Manager 🕒 4 days ago ICON plc 10,000+ employees 💊 Pharmaceuticals 🧬 Biotechnology ⚕️ Healthcare Insurance Website LinkedIn All Job Openings Senior Clinical Trial Manager leading clinical trial operations for ICON plc. Responsible for budget management, study oversight, and stakeholder collaboration in Bangalore or Chennai. 🇮🇳 India – Remote ⏰ Full Time 🟠 Senior 🔴 Lead 👔 Manager Travel Technology Manager 🕒 5 days ago BCD Travel 10,000+ employees 🛍️ eCommerce ☁️ SaaS 🚗 Transport Website LinkedIn All Job Openings CSS TSSM Travel Technology Manager responsible for customer facing implementations of OBTs at BCD Travel. Collaborating with teams and ensuring business problems are resolved with travel technology solutions. 🇮🇳 India – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 👔 Manager View More Manager Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs
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Hard Skills & Tools
VDI accesstroubleshootingapplication deliveryuser configurationvirtual machinespatch managementcapacity checksperformance checkssecurity updatesdocumentation
Soft Skills
troubleshooting skillsanalytical skillscommunication skills
Certifications
AZ-900MD-102AZ-104AZ-140