Astreya

Cloud Network Manager II

Astreya

full-time

Posted on:

Location Type: Remote

Location: India

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Tech Stack

AzureCloudDNSVMware

About the role

  • Handle L2 escalations from the Global Service Desk involving VDI access, performance issues, profile problems, and connectivity for AVD and Vmware VDI.
  • Perform troubleshooting following standard procedures and escalate to L3 engineers when necessary.
  • Support application delivery and user configuration issues across the VDI platform.
  • Assist in the daily operation, monitoring, and maintenance of VDI host pools, session hosts, application groups, and workspaces.
  • Perform routine checks on virtual machines, patches, and session host health in both AVD and AVS environments.
  • Support User & VDI provisioning and access management activities through Azure, VMware, and Active Directory.
  • Contribute to updating and maintaining Golden Images by applying patches, installing applications, and preparing images under L3/L4 guidance.
  • Perform validation testing before image deployment.
  • Monitor system dashboards and alerts to identify potential issues early.
  • Perform basic capacity and performance checks, reporting findings to senior engineers for review.
  • Follow established security practices and support compliance initiatives within the VDI environment.
  • Apply security updates to session hosts and virtual machines as directed.
  • Maintain accurate documentation for troubleshooting steps, standard procedures, and user-facing knowledge articles.
  • Update internal support documentation as system changes occur.
  • Work with GSD and other resolver teams to help coordinate issue resolution.
  • Support implementation tasks during infrastructure improvements or minor project-related changes under L3/L4 guidance.

Requirements

  • Experience supporting virtual desktop environments, preferably Microsoft Azure Virtual Desktop (AVD).
  • Basic understanding of VMware VDI on Azure VMware Solution (AVS), including core concepts and virtual machine operations.
  • Working knowledge of Windows Server, Active Directory, DNS, and basic networking concepts.
  • Familiarity with Azure Portal, VMware Horizon Dashboard for basic administrative tasks.
  • Exposure to PowerShell or Azure CLI for simple commands (advanced scripting not required).
  • Strong troubleshooting and analytical skills for cloud-hosted systems.
  • Clear communication skills suitable for both technical and non‑technical users.
  • Certifications such as AZ‑900, MD‑102, or AZ‑104 are beneficial; AZ‑140 is a plus but not required.
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
VDI accesstroubleshootingapplication deliveryuser configurationvirtual machinespatch managementcapacity checksperformance checkssecurity updatesdocumentation
Soft Skills
troubleshooting skillsanalytical skillscommunication skills
Certifications
AZ-900MD-102AZ-104AZ-140