Astreya

Project Coordinator II

Astreya

full-time

Posted on:

Location Type: Remote

Location: Mexico

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About the role

  • Plan and coordinate aspects of internal projects from initiation to delivery
  • Provide weekly project updates including action item updates
  • Schedule and coordinate project reviews and follow up on assigned actions
  • Communicate status to the project team
  • Maintain and monitor project plans, project schedules, work hours and expenditures
  • Identify project issues and determine the right team member to provide a solution
  • Organize, attend and participate in stakeholder meetings
  • Document and follow up on important actions and decisions from meetings
  • Collaborate with various regional teams responsible for project resources and ticket resolution
  • Assist with daily monitoring of the ticketing system
  • Produce regular reports as required
  • Identify trends or recurring problems and escalate to management for resolution
  • Locate and define new process improvement opportunities

Requirements

  • Associate's degree (A.A) or equivalent from two-year college or technical school
  • 2 to 5 years’ related experience and/or training
  • Builds productive internal and external working relationships
  • Exercises judgment within defined procedures and practices to determine appropriate action
  • Flexibility essential - the role requires both office and remote commitments
  • Experience working with Microsoft Excel and Google Suite
  • Previous experience with ticketing systems and/or project management system
  • Understanding of or previous experience in a technology driven environment
  • Proactive attitude and dependable
  • Excellent customer service skills
  • Ability to work both within a team and independently
  • Ability to multitask and prioritize workload
  • Ability to use good judgment, as well as problem-solving and decision making skills
  • Ability to maintain confidentiality and professional decorum
Benefits
  • Flexible work arrangements
  • Professional development opportunities
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
project managementticketing systemsprocess improvementMicrosoft ExcelGoogle Suite
Soft Skills
communicationrelationship buildingflexibilityproactive attitudecustomer serviceteamworkindependencemultitaskingproblem-solvingdecision making
Certifications
Associate's degree