Project Coordinator I
Astreya
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Organize and enrich existing Jira tickets with clear descriptions, ownership, due dates, components, labels, and linked guidance
- Create new Jira tickets for third party, internal systems, 1st party products based on provided inputs
- Build and configure departmental dashboards that surface open work, progress, and metrics
- Apply a consistent framework across hundreds of tickets to support accurate reporting
- Work with the Privacy team to ensure each requirement is captured correctly
- Support light documentation needs and weekly review cycles
- Gather and maintain project requirement lists. Provides weekly project updates including action item updates.
- Schedules and coordinates project reviews and follows up on assigned actions. Effectively and accurately communicate status to the project team.
- Assist with maintaining and monitoring project plans, project schedules, work hours and expenditures.
- Assists with identifying project issues, determining the right team member to provide a solution, and/or escalating the issue to the client manager.
- Takes part in organizing, attending and participating in stakeholder meetings. Documents and follows up on important actions and decisions from meetings.
- Collaborates with various regional teams responsible for project resources and ticket resolution.
- Assists with daily monitoring of the ticketing system, reassigning tickets where required.
- Produces regular reports as required.
- Assists with identifying trends or recurring problems and escalates to management for resolution.
- Assists with locating and defining new process improvement opportunities.
- Helps to develop and maintain knowledge and skills and keep up-to-date with new processes and procedures.
- Works closely with SDMs/Project Managers to understand and maintain focus on their analytical needs, including assisting with identifying critical metrics and KPIs, and delivering actionable insights to relevant decision-makers.
Requirements
- Associate's degree (A.A) or equivalent from two-year college or technical school and 2 to 3 years’ related experience and/or training; or equivalent combination of education and experience
- Familiarity with Microsoft Excel and Google Suite
- Excellent Communication skills, both verbal and written
- Proactive attitude and dependable
- Excellent customer service skills
- Ability to work both within a team and independently
- Ability to multitask and prioritize workload
- Ability to use good judgment, as well as problem-solving and decision making skills
- Ability to maintain confidentiality and professional decorum.
Benefits
- Flexibility essential - the role requires both office and remote commitments, as well as being willing to occasionally adjust work hours due to work with regional colleagues.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Jiraproject managementreportingdocumentationdata analysisprocess improvementticketing system managementmetricsKPI identificationproject scheduling
Soft skills
communicationproactive attitudecustomer serviceteamworkindependencemultitaskingprioritizationjudgmentproblem-solvingdecision making
Certifications
Associate's degree