OneSource Support Specialist

AstraZeneca

OneSource Support Specialist delivering personalized support to patients in rare diseases. Coordinating care and ensuring compliance throughout the treatment journey.

Posted 7/28/2026full-timeRemote • Ohio, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSenior💰 $86,663 - $129,950 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in patient onboarding, financial assistance program enrollment, and effective communication with healthcare providers and patients. Proficient in case management, problem-solving, and maintaining accurate documentation within CRM systems.

Highest-signal resume keywords

Case ManagementPatient AdvocacyFinancial Assistance ProgramsEffective CommunicationCRM Documentation

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Patient OnboardingBenefit InvestigationReimbursement ProcessData EntryHealthcare Customer Service

Soft Skills

CollaborationProblem-SolvingOrganizational SkillsFlexibilityEmotional Support

Tools & Technologies

PV Event Reporting ToolCRM Systems

Certifications & Qualifications

Associates Degree

Industry Keywords

HealthcareInsurance ReimbursementPatient CommunityAdverse EventsVaccination Support

Tech Stack

Tools & technologies

Switching

About the role

Key responsibilities & impact

Providing exceptional initial onboarding experience and long term adherence support
Share materials on the disease, diagnosis, community resources and treatment support
Maintain and communicate up-to-date knowledge of the resources available as needed, including approved external resources
Place the required welcome calls to patients to introduce the OneSource program and confirm required/requested support
Communicate Benefit Investigation (BI) results with patients and HCP and help interpret them, as needed
Inform patient of financial support eligibility based on available programs
Enroll patient in Alexion financial assistance programs as eligible or refer to external support programs as appropriate
Proactively conduct routine and/or year-end reverification of coverage outreach by working with patients and caregivers, healthcare providers, insurance companies, and Alexion colleagues
Connect patients to the Alexion patient community and inform them about available advocacy groups for their disease
Assist patients in receiving required vaccinations either through Alexion or other vaccination locations
Efficiently navigate CRM documentation and other required record keeping during all patient interactions as to maintain high visibility into patient case status
Properly and immediately report Adverse Events during any customer interactions in the PV Event Reporting Tool
Act as the primary coordinator of all HCP needs across onboarding from case creation to product delivery and ongoing support through lifetime of product use
Coordinate with other appropriate HCP facing roles and cross functional partners to respond to questions from physicians and office staff and address any issues
Communicate with HCPs to confirm required/requested support or obtain missing information
Proactively and effectively consult with and engage the appropriate internal cross functional partners to resolve barriers quickly
Maintain working understanding of the reimbursement process, and leverage knowledge to communicate with internal and external stakeholders while insurance approval is being obtained and work with appropriate field specialists for denial/appeal support
Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs
Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the long-term adherence of the Alexion product or switching from one Alexion product to another
Provide emotional support for patients and caregivers on continued administration of Alexion products

Requirements

What you’ll need

Associates Degree is required
Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. contact center, nursing, social service support, healthcare customer service, insurance reimbursement, patient advocacy, etc.)
Well-developed, effective communication, collaboration and problem-solving skills, as well as data entry/computer literacy skills
Ability to work independently, be goal-directed and have strong organizational skills
Must be flexible as well as easily adapt to a changing work environment which will require ongoing maintenance/training of job-related skills/activities
Must be willing to adjust work schedules in response to department needs.

Benefits

Comp & perks

Short-term incentive bonus opportunity
Eligibility to participate in equity-based long-term incentive program (salaried roles)
Retirement contribution (hourly roles)