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Field Application Service Manager, Customer Experience – IT
AstraZenecaField Application Service Manager at AstraZeneca driving IT strategy and operations. Maximizing business value through effective alignment of IT systems and sustainable operations.
About the role
Key responsibilities & impact- Maximize the business value through ensuring effective alignment of IT systems and sustainable operations.
- Accountable for the IT projects /IT system operations in all aspects in terms of system life cycle management.
- Ensure that Service Management processes are in scope, i.e. Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management.
- For enhancing the accountable IT systems or new business requirements, lead the IT planning process.
- Develop service transition plans to ensure that delivered solutions are sustainable under the production environment.
- Initiate, lead, and support IT projects and their delivery in accordance with project goals, time scales and costs.
- Ensure that the team adheres to all standards under the AZ global IT Policies/Guidelines including ADF, SOP, quality, and compliance.
- Build strong strategic partnerships with the customer groups and senior stakeholders to identify the accurate customer forecasting, demand planning and effective operations of the IT solutions.
Requirements
What you’ll need- Graduate degree and relevant work experience in computer science or similar.
- 10 years+ experience in a similar or related role with a proven track record of delivering results and making the connections between technology and business benefit/value.
- Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of the global companies.
- Deploying business analysis techniques to enable business change, or complex systems operations.
- Experience of business demand intake, selection solution, implementing the solution and run the platform with continuous Kaizen.
- Project management experience with internal IT, business stakeholders and external vendors.
- Strong engagement, communication, and stakeholder management skills, including excellent presentation.
- Native or Business level Japanese.
- Business level English (meeting facilitation level).
Benefits
Comp & perks- AstraZeneca embraces diversity and equality of opportunity.
- We are committed to building an inclusive and diverse team representing all backgrounds.
- We believe that the more inclusive we are, the better our work will be.
- We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT System OperationsSystem Life Cycle ManagementIncident ManagementChange ManagementService Level ManagementConfiguration ManagementDeploymentOperation & MaintenanceBusiness Demand IntakeContinuous Kaizen
Soft Skills
Engagement SkillsCommunication SkillsPresentation Skills