Field Application Service Manager, Customer Experience – IT

AstraZeneca

Field Application Service Manager at AstraZeneca driving IT strategy and operations. Maximizing business value through effective alignment of IT systems and sustainable operations.

Posted 7/8/2026full-timeOsaka • 🇯🇵 JapanSeniorLeadWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT project management, service management processes, and strategic stakeholder engagement, with a strong focus on aligning IT systems to business value and ensuring sustainable operations. Proficient in business analysis techniques and fluent in both Japanese and English for effective communication.

Highest-signal resume keywords

IT Project ManagementService Management ProcessesBusiness Analysis TechniquesStakeholder ManagementJapanese Language Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

IT System OperationsSystem Life Cycle ManagementIncident ManagementChange ManagementService Level ManagementConfiguration ManagementDeploymentOperation & MaintenanceBusiness Demand IntakeContinuous Kaizen

Soft Skills

Engagement SkillsCommunication SkillsPresentation Skills

Industry Keywords

Global IT PoliciesSOPQuality ComplianceCustomer ForecastingDemand Planning

About the role

Key responsibilities & impact

Maximize the business value through ensuring effective alignment of IT systems and sustainable operations.
Accountable for the IT projects /IT system operations in all aspects in terms of system life cycle management.
Ensure that Service Management processes are in scope, i.e. Incident Management, Problem Management, Change Management, Service Level Management, Configuration Management.
For enhancing the accountable IT systems or new business requirements, lead the IT planning process.
Develop service transition plans to ensure that delivered solutions are sustainable under the production environment.
Initiate, lead, and support IT projects and their delivery in accordance with project goals, time scales and costs.
Ensure that the team adheres to all standards under the AZ global IT Policies/Guidelines including ADF, SOP, quality, and compliance.
Build strong strategic partnerships with the customer groups and senior stakeholders to identify the accurate customer forecasting, demand planning and effective operations of the IT solutions.

Requirements

What you’ll need

Graduate degree and relevant work experience in computer science or similar.
10 years+ experience in a similar or related role with a proven track record of delivering results and making the connections between technology and business benefit/value.
Proven experience of IT projects, Deployment, Operation & Maintenance relevant to commercial systems of the global companies.
Deploying business analysis techniques to enable business change, or complex systems operations.
Experience of business demand intake, selection solution, implementing the solution and run the platform with continuous Kaizen.
Project management experience with internal IT, business stakeholders and external vendors.
Strong engagement, communication, and stakeholder management skills, including excellent presentation.
Native or Business level Japanese.
Business level English (meeting facilitation level).

Benefits

Comp & perks

AstraZeneca embraces diversity and equality of opportunity.
We are committed to building an inclusive and diverse team representing all backgrounds.
We believe that the more inclusive we are, the better our work will be.
We welcome and consider applications to join our team from all qualified candidates, regardless of their characteristics.