Patient Education Manager, Rare Hematology, Nephrology

AstraZeneca

Patient Education Manager engaging with patient community, conducting educational programs for rare diseases. Collaborating with advocacy groups and supporting care sites.

Posted 6/5/2026full-timeNew York City • New Jersey, New York • 🇺🇸 United StatesMid-LevelSenior💰 $135,332 - $202,998 per yearWebsite

About the role

Key responsibilities & impact

Create and manage regional patient engagement plans including patient educational events, community engagements, and face-to-face patient interactions
Deliver in depth disease state and product education to inform and empower patients/caregivers as they navigate their rare disease journey
Develop and execute comprehensive patient programming strategies that prioritize patient needs.
Tailor initiatives to provide relevant education, support, and resources, optimizing patient engagement and outcomes across therapeutic areas
Share materials on the disease, diagnosis, and treatment support with patients as needed
Educate prescribed patients and their caregivers regarding how to prepare for and what to expect during the infusion process for Alexion products, in accordance with product label utilizing Alexion approved resources
Capture and report local business insights to enhance strategic plans and improve patient experience
Set up and participate in events and educational initiatives for patients and caregivers on behalf of Alexion per approved policy
Build the rare disease network/relationships through local advocacy groups, rare disease related events, and attending patient events
Partner with Alexion Patient Advocacy Team to drive engagement and partnership
Proactively seek opportunities to improve processes and outcomes, embracing change and innovation to enhance patient support and results
Collaborate effectively, building and maintaining strong relationships with cross functional team (i.e. Commercial, Medical, Marketing, and Patient Services) to ensure alignment of patient education initiatives with overall business strategies, driving optimal patient outcomes
Execute field visits at infusion centers and focused HCOs to provide in-depth education and training on dosing and administration of Alexion products, disease state, and REMS requirements/procedures, and provide ongoing support
Support ongoing REMS certifications of infusion sites of care
Collaborate with non-prescribing health care staff at infusion sites to ensure understanding and compliance with REMS components, including importance of vaccination data and following REMS processes
Maintain accurate and detailed records of field activities, including interactions with non-prescribing healthcare providers and sites of care, to ensure compliance with regulatory standards
Support execution of ongoing compliance tactics related to all active REMS
Support successful implementation of any new REMS or REMS enhancements
Partner with Commercial REMS team to devise strategies to support REMS
Partner with Commercial colleagues to ensure account engagement strategy is pulled through successfully via aligned tactics
Develop and facilitate relationships with infusion nurses and other staff to support patients
Set up and engage in non-prescriber congresses and educational events on behalf of Alexion per approved policy
Partner and collaborate compliantly with other Alexion field teams on patient and HCP office education

Requirements

What you’ll need

Minimum of 5 years total business experience in the healthcare or biotech industry
BA/BS Degree is required; a nursing, allied health, healthcare administration or rare disease support background is desired (advanced degree a plus)
Previous experience with IV infused products
Ability to travel up to 60-80% within a territory is required; ability to travel to meetings/trainings/programs as necessary which may include evenings and weekends
Excellent presentation skills to diverse stakeholders in varied settings that may include up to 150+ people
Ability to work independently and manage time effectively to prioritize field activities
Excellent communication and interpersonal skills, with the ability to effectively engage with healthcare professionals and patients.
High initiative, solid work ethic, and consistent accountability
Demonstrated success working within cross-functional teams, including the ability to collaborate across functions in a field-based role
Valid driver's license and clean driving record.

Benefits

Comp & perks

health, dental, and vision coverage in accordance with the terms of the applicable plans
qualified retirement programs
paid time off (i.e., vacation, holiday, and leaves)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

patient engagementdisease state educationinfusion process educationREMS compliancepatient programming strategiesfield visitsIV infused productshealthcare administrationdata reportingrelationship building

Soft Skills

presentation skillscommunication skillsinterpersonal skillstime managementindependenceinitiativecollaborationaccountabilityadaptabilityproblem-solving

Certifications

BA/BS Degreenursing certificationallied health certificationhealthcare administration certificationREMS certificationadvanced degree (preferred)