Case Manager, Rare Endocrinology, Rare Tumors

AstraZeneca

Case Manager specializing in personalized patient support for rare diseases. Assisting patients through treatment journeys with coordination and advocacy.

Posted 5/21/2026full-timeCincinnati • Ohio, Virginia, West Virginia • 🇺🇸 United StatesMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide initial and ongoing patient interactions to address questions and integrate therapy into their daily lives
Act as the primary point of contact for case management and onboarding activities specific to the patient
Place the required welcome calls to patient and HCP in coordination with SP vendor and introduce the program or confirm required support respectively
Share materials on disease, diagnosis, and treatment support with patients
Connect the patient to the ALXN patient community and inform them about available advocacy groups for the indication
Contact the patient and share BI results
Assist patients in receiving in-home or virtual injection training assistance during first injection
Trigger initiation of adherence program on conclusion of onboarding and connect with patients through defined channels for the determined touchpoints based on product-specific programs
Engage appropriate patients to become mentors if desired to new patients starting therapy
Reconnect with patients who have lapsed and decided to restart on treatment, offer support services
Conduct Annual BI Communications with patients
Practice vigilant documentation and record keeping during all patient interactions

Requirements

What you’ll need

Associates Degree, at minimum, is required; a counseling, social work, nursing, advocacy, or science background and/or advanced degree is a plus
Minimum of 3 to 5 years Case Management OR recognized equivalent of education and experience (e.g. case management, nursing, social service support, insurance reimbursement, patient advocacy, etc.)
Working knowledge of insurance coverage and reimbursement processes
Familiarity with the relevant legal and regulatory components of the pharmaceutical and biotech industry
Well-developed, effective communication and problem-solving skills, as well as data entry/computer literacy skills

Benefits

Comp & perks

Health insurance
retirement plans
paid time off
professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

case managementpatient advocacyinsurance reimbursementdata entrycomputer literacy

Soft Skills

communicationproblem-solving

Certifications

Associates Degree