Manage and provide technical guidance to clients through their lifetime as Astra partners; quickly resolve critical technical issues for your accounts; quarterback multi-departmental efforts to resolve complicated issues in a timely manner.
Partner closely with the Integrations team to support onboarding of new customers, helping them configure and validate integrations.
Contribute to Astra’s knowledge base by writing and improving technical documentation, FAQs, and guides to streamline customer self-service.
Collaborate with the Integrations and Engineering teams on new product solutions, providing feedback from customer interactions and assisting with testing and validation.
Investigate issues and other technical environments, identifying root causes and escalating complex problems when necessary.
Act as a bridge between customers and the integration and engineering teams, translating technical details into clear, actionable communication.
Identify areas to improve operational efficiencies and onboard our customers more quickly and effectively.

Requirements

5+ years of experience as a TAM, Solutions Engineer, or other customer-facing technical role where you owned key developer relationships
Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools.
Strong project management skills, capable of influencing internal and external partners to stay on schedule
Strong troubleshooting skills and the ability to navigate technical issues, provide prompt solutions, investigate and resolve integration or data flow issues.
Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations.
Experience with support systems like Zendesk, Pylon (or similar ticketing platforms).
A collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams.
A proactive, detail-oriented approach and willingness to document solutions and processes for future use.
Proactive mindset - you seek out ways to improve systems and enable others

Benefits

Competitive compensation with equity in a growing fintech company.
Remote-first culture with flexible working arrangements
Small team, big impact — your work directly supports Astra’s ability to scale responsibly
Professional growth opportunities in compliance and risk management
Mission-driven — build infrastructure that powers financial innovation while meeting the highest regulatory standards

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

troubleshootingtechnical documentationintegrationdata flowproject managementcloud platformsAPIs

Soft Skills

communicationcollaborationproactive mindsetdetail-orientedinfluencing