Technical Account Manager

• Astra builds mission-critical infrastructure for moving money instantly at scale (real-time transfers, bank debits, card disbursements, compliance)
• Technical Account Manager is the first line of technical troubleshooting for customers across the integration lifecycle
• Respond to inbound inquiries, investigate and resolve integration issues, assist with technical client configurations, and provide clear guidance
• Partner with Integrations team to onboard new customers and validate integrations
• Contribute to knowledge base by writing and improving technical documentation, FAQs, and guides
• Collaborate with Engineering and Product on product solutions, testing, and validation; escalate complex issues as needed
• Investigate technical environments, identify root causes, and translate technical details into clear, actionable communication

Technical Account Manager

Senior Technical Account Manager

Technical Account Manager, Mid-Market

Technical Account Manager

Technical Account Manager II

Technical Account Manager