Astra Finance

Technical Account Manager

Astra Finance

full-time

Posted on:

Origin:  • 🇺🇸 United States

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Salary

💰 $60,000 - $80,000 per year

Job Level

JuniorMid-Level

Tech Stack

BigQueryCloudGoGoogle Cloud PlatformPythonSQLTerraform

About the role

  • Astra builds mission-critical infrastructure for moving money instantly at scale (real-time transfers, bank debits, card disbursements, compliance)
  • Technical Account Manager is the first line of technical troubleshooting for customers across the integration lifecycle
  • Respond to inbound inquiries, investigate and resolve integration issues, assist with technical client configurations, and provide clear guidance
  • Partner with Integrations team to onboard new customers and validate integrations
  • Contribute to knowledge base by writing and improving technical documentation, FAQs, and guides
  • Collaborate with Engineering and Product on product solutions, testing, and validation; escalate complex issues as needed
  • Investigate technical environments, identify root causes, and translate technical details into clear, actionable communication

Requirements

  • 1–3 years of experience in a technical support, integration, or solutions engineering role (startup or fintech experience a plus)
  • Familiarity with cloud platforms (preferably Google Cloud Platform) and comfort navigating logs, APIs, and technical tools
  • Strong troubleshooting skills and ability to investigate and resolve integration or data flow issues
  • Excellent written and verbal communication skills — able to translate complex technical concepts into clear, customer-friendly explanations
  • Experience with support systems like Zendesk (or similar ticketing platforms)
  • Collaborative mindset with the ability to work cross-functionally with Engineering, Product, and Customer Success teams
  • Proactive, detail-oriented approach and willingness to document solutions and processes
  • Bachelor’s degree in Computer Science, Information Systems, Engineering, or related field — or equivalent practical experience
  • Monitoring: experience with observability and alerting systems
  • Proficiency with cloud platforms, ideally Google Cloud Platform (GCP)
  • Understanding of APIs, data integrations, and common troubleshooting workflows
  • Comfort working with logs, SQL queries, and basic debugging tools
  • Experience with ticketing systems (Zendesk, Jira, or similar)
  • Bonus: GCP services (App Engine, Firestore, Cloud Functions, IAM, Pub/Sub, BigQuery), IaC (Terraform, CloudFormation), CI/CD (GitHub Actions, CircleCI), programming in Python/Go/Bash for automation