Astound Digital

Account Executive

• Drive consultative sales cycles — own the end-to-end process from prospecting and qualification to proposal and close.
• Sell Astound’s full suite of Salesforce services including advisory, implementation, and managed services to enterprise customers.
• Partner closely with Salesforce Account Executives, VPs of Sales, and Cloud Specialists to identify joint opportunities and co-sell strategic deals.
• Lead discovery sessions with clients to uncover challenges, define business goals, and position tailored Salesforce-led solutions.
• Build strong executive relationships with client stakeholders, becoming a trusted advisor who aligns digital strategy with measurable outcomes.
• Identify and execute growth opportunities through upsells, cross-sells, and renewals—maximizing long-term customer value.
• Collaborate internally with delivery and marketing teams to shape proposals, scope engagements, and ensure client success post-sale.
• Represent Astound at Salesforce and industry events to expand your network, strengthen partnerships, and generate qualified leads.

Account Executive, Salesforce

Strategy

• Maintain a consistent billable utilization target by serving as the dedicated Design and Experience Lead for assigned client accounts and projects.
• Directly contribute to and oversee the creation of Experience Strategy artifacts, including research frameworks, content audits, strategic benchmarks, persona development, and journey mapping
• Scale the Experience Strategy practice by leading recruitment, interviewing, and hiring initiatives to grow the department.
• Drive organization-wide growth by spearheading sales initiatives, strategic account reviews, and high-level consulting engagements.
• Provide executive sponsorship and hands-on quality control across multiple projects to ensure the integrity of design and strategy deliverables.
• Define and evolve the suite of services and deliverables offered, adapting to emerging market trends and evolving client needs.
• Collaborate with sales and senior leadership teams to establish workflows for cross-functional integration between Experience Strategy, UX, and UI.
• Develop modular, reusable sales documentation, service descriptions, and case studies to streamline RFP responses and business development.
• Establish departmental standards for tools, processes, and methodologies while evangelizing the discipline across the wider organization.
• Manage the functional team’s performance through resource allocation, mentorship, and professional development reviews.
• Lead hands-on creation of practice-specific artifacts and provide collaborative support for UX and UI design work when necessary.
• Create executive-facing narratives, presentations, and strategic storytelling that clearly communicate customer experience opportunities, transformation vision, and business value.
• Develop a point of view on modern digital customer experiences across commerce, CRM, and self-service channels, grounded in customer behavior, buyer journeys, and brand experience principles.

Experience Strategy Lead

Sales

• Oversee the quality of B2B delivery, ensuring all projects align with core strategic objectives and established Salesforce best practices.
• Provide expert guidance on implementation approaches, covering the full lifecycle of requirements gathering, system integration, payment processing, fulfillment, and order lifecycle management.
• Establish and enforce technical quality standards through architecture reviews, design governance, and implementation oversight to ensure scalable, high-performance enterprise solutions.
• Coordinate with delivery teams and clients to ensure seamless execution from initial discovery through post-launch support.
• Develop and execute transformative strategies designed to optimize the B2B customer experience and drive meaningful revenue growth for clients.
• Identify opportunities to increase organizational efficiencies and reduce operational costs through advanced platform enablement.
• Act as a visionary leader to build and expand the firm's internal B2B capabilities, staying ahead of market trends and client needs.
• Maintain deep, up-to-date expertise in the evolving capabilities of Salesforce B2B Commerce Cloud.
• Leverage comprehensive product knowledge to recommend innovative solutions that maximize customer outcomes and platform ROI.
• Serve as the subject matter expert on B2B Commerce APIs, data modeling, and architectural best practices.
• Partner with Salesforce and other strategic alliances to stay informed on product roadmaps and emerging features, translating them into actionable client strategies.
• Lead pre-sales solutioning activities, including discovery, defining scope, solution approach, scope, estimation, technical assumptions, and create content for proposal responses.
• Develop a point of view on modern B2B commerce architectures, customer engagement models, and adjacent Salesforce platform capabilities

Salesforce B2B Commerce Architect

Customer Support

• Develop and implement CRM strategies and roadmaps that align with clients’ business goals and objectives. Identify opportunities for improvement and innovation within CRM processes.
• Serve as the functional lead in CRM initiatives, ensuring that the CRM system aligns with business needs and processes. Translate business requirements into functional specifications.
• Lead and facilitate functional workshops with cross-functional teams to gather requirements, define project scope, and ensure alignment on objectives.
• Engage with business stakeholders to understand their needs, provide expert advice, and ensure their requirements are incorporated into CRM solutions. Build and maintain strong relationships with key stakeholders.
• Establish key performance indicators (KPIs) to measure the effectiveness of CRM initiatives. Monitor and analyze performance data to provide insights and recommendations for continuous improvement.
• Stay abreast of the latest trends and developments in CRM technology and best practices. Provide thought leadership and insights to clients and internal teams.
• Identify and define agentic use cases, develop supporting business cases and success metrics, and shape practical solution approaches aligned to business outcomes and platform consumption.

Customer Experience Strategist

AI Engineer

• Translate client requirements into technical specifications and scalable AI solution architectures.
• Lead client-facing discovery sessions, workshops, and requirement-gathering activities, including the development and iteration of proof-of-concept prototypes.
• Design, develop, and write clean Python/JavaScript code for Claude-powered applications, agents, and enterprise workflows.
• Build integrated solutions using the Anthropic API, leveraging advanced prompt engineering and multi-turn conversation design.
• Implement Retrieval-Augmented Generation (RAG) pipelines and integrate vector databases for AI solutions.
• Research evolving Anthropic features to provide gap analyses and recommend features that improve organizational effectiveness.
• Lead the technical integration of Salesforce with third-party systems and AI orchestration layers like AWS Bedrock.
• Partner with distributed delivery teams as a technical lead to drive best practices in modular design, automation, and prompt engineering.
• Manage system release schedules and maintain comprehensive, AI-driven configuration documentation using Co-work.

Account Executive, Salesforce

Experience Strategy Lead

Salesforce B2B Commerce Architect

Customer Experience Strategist

Senior Consultant, Anthropic AI Engineer