Retail Sales Representative I, II, III

Astound Broadband

Retail sales representative selling Astound internet, WiFi, mobile, and TV services. Demonstrating products, matching packages to customer needs, processing orders, and handling payments.

Posted 8/10/2026full-timeConcord • California • 🇺🇸 United StatesMid-LevelSenior💰 $19 - $26 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong interpersonal skills and the ability to effectively communicate with customers while providing solutions in a retail environment. Proficient in utilizing sales and marketing tools to enhance customer satisfaction and track sales progress.

Highest-signal resume keywords

Customer Support ExperienceInterpersonal SkillsCable Television KnowledgeProblem-Solving AbilityBilingual Skills

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Sales TechniquesBilling SystemsService Change ProcessingTrouble-Call Work Order ManagementProduct Demonstration

Soft Skills

Active ListeningClear CommunicationAdaptabilityEnthusiasmJudgment

Tools & Technologies

Sales and Marketing ToolsCustomer Inquiry Systems

Industry Keywords

TelecommunicationsCable IndustryCustomer SatisfactionRetail SalesCall Center Experience

About the role

Key responsibilities & impact

Sell target products and packages and communicate system prices, channels, services and packages to customers and potential customers
Demonstrate Astound's products and services to inbound customer traffic at the retail center
Communicate current promotions and offers
Establish rapport with visitors and match customers with packages suited to their needs
Review customers' current service and introduce new services as appropriate
Determine customer satisfaction and take steps to ensure a positive experience
Provide accurate and efficient feedback on customer issues
Use billing systems and sales and marketing tools to answer customer inquiries
Resolve customer questions and concerns through active listening and clear communication
Process installation, service change, disconnect, and trouble-call work orders
Receive customer payments, issue receipts, enter payments, and balance the cash drawer daily
Track sales progress and document productivity
Complete and submit required paperwork accurately and promptly

Requirements

What you’ll need

Phone customer support/service-related background in a call center environment preferred
Strong interpersonal skills with the ability to relate to customers, peers, and management
Bilingual skills preferred
Friendly, enthusiastic, and outgoing demeanor
Thorough knowledge of cable and data products and services
Ability to learn and retain new information and concepts quickly
Ability to diagnose and solve problems
Ability to follow direction and follow through
Proven good judgment and proactive decision-making skills
Ability to adapt to change
Cable Television industry experience preferred
Telecommunications experience preferred
High school diploma or equivalent

Benefits

Comp & perks

401k retirement plan, with employer match
Insurance options including: medical, dental, vision, life and STD insurance
Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
Floating Holiday: 40 hours per year
Paid Holidays: 7 days per year
Paid Sick Leave
Tuition reimbursement program
Employee discount program
Rewards and recognition programs
Personalized training, coaching, and a supportive work environment