HR Customer Service Representative

Aston Carter

HR support representative handling employee leave, disability, and HR inquiries for Aston Carter’s corporate talent solutions clients. Resolving cases through phone, chat, email, and case management systems.

Posted 8/15/2026contractRemote • North Carolina • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills and the ability to handle sensitive employee inquiries with empathy and professionalism. Proficient in managing confidential information while collaborating effectively with HR and related teams in a fast-paced environment.

Highest-signal resume keywords

Customer Service ExperienceEmpathy and SensitivityStrong Communication SkillsProblem-Solving and Analytical SkillsMS Office Proficiency

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case Management SystemsData Privacy ComplianceLeave of Absence ManagementDisability AccommodationsDocumentation Accuracy

Soft Skills

Attention to DetailOrganizational SkillsAdaptabilityInterpersonal SkillsMotivation for Improvement

Tools & Technologies

MS OfficeEmployee Self-Service ToolsKnowledge Base Articles

Industry Keywords

HR SupportEmployee InteractionsHigh-Volume EnvironmentConfidential Information ManagementProcess Improvement

About the role

Key responsibilities & impact

Provide first-line HR support to employees via phone, chat, and email
Handle inquiries about leave of absence, disability, accommodations, and related HR services
Conduct case intake, clarify policies and documentation requirements, and explain next steps
Resolve inquiries using FAQs, knowledge base articles, and standard operating procedures
Escalate cases that cannot be resolved at first level
Build trust through empathetic and personalized employee interactions
Respond to issues during leave events and maintain appropriate communication and documentation
Analyze disability, leave, and accommodation requests using judgment and critical thinking
Collaborate with HR Business Partners, Benefits, Stocks, Payroll, Talent Management, and Operations
Promote employee self-service tools and resources
Accurately document and track all calls and interactions in the case management system
Protect confidential employee information and comply with data privacy requirements
Prioritize changing workloads and switch between communication channels and systems
Support process and policy improvements in a fast-paced, high-volume environment

Requirements

What you’ll need

Direct customer service experience handling inbound calls, chats, and emails
Strong customer service skills
Ability to demonstrate empathy and handle sensitive situations professionally
Strong communication skills and ability to explain complex information clearly
Ability to research multiple resources to find accurate information
Experience in a fast-paced, high-volume environment with changing workloads
Ability to manage confidential employee information and follow strict data privacy requirements
Strong problem-solving and analytical skills
High attention to detail
Ability to organize and manage multiple priorities
Proficiency with MS Office
Comfort using technology and case management systems
High ownership and accountability in resolving employee issues
Interest in corporate and HR-related experience, especially leave of absence, disability, and related HR services
Comfort collaborating with HR, benefits, payroll, and operations teams
Ability to adjust communication style for employees from different regions and backgrounds
Motivation to contribute to continuous process and policy improvement
Dedicated workspace at home that supports effective work and confidentiality
Camera use required during training and nesting period

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Work-from-home arrangement
Dedicated workspace requirement for remote work
Camera-on training and nesting period