HR Assistant

Aston Carter

HR Assistant supporting US employees with leave, disability, and related HR services for Aston Carter's corporate talent solutions. Resolving inquiries through phone, chat, and email in a remote, high-volume environment.

Posted 8/13/2026contractRemote • 🇺🇸 United StatesMid-LevelSenior💰 $21 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong customer service skills with a focus on handling employee inquiries related to leave of absence, disability, and HR matters. Proficient in case management, documentation, and collaboration with cross-functional teams while maintaining confidentiality and adhering to data privacy standards.

Highest-signal resume keywords

Customer Service ExperienceEmpathy in CommunicationCase Management SkillsAttention to DetailHR Support Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Case DocumentationCritical ThinkingProblem SolvingLeave of Absence ProcessesDisability Accommodation Analysis

Soft Skills

Verbal CommunicationWritten CommunicationOrganizational SkillsAdaptabilityInterpersonal Skills

Tools & Technologies

Case Management SystemsHR ToolsKnowledge BasesOnline Self-Service Platforms

Industry Keywords

Data Privacy StandardsEmployee InquiriesConfidential InformationCross-Functional CollaborationFast-Paced Environment

About the role

Key responsibilities & impact

Serve as the first point of contact for employee inquiries related to leave of absence, disability, and other HR matters via phone, chat, and email
Own, investigate, and resolve employee contacts and cases
Handle case intake, answer policy questions, explain documentation requirements, and outline next steps
Research knowledge bases, FAQs, and standard operating procedures to resolve inquiries and escalate unresolved cases
Conduct empathetic conversations to assess employee needs and adjust case management plans
Respond to issues during leave events and ensure timely communication and documentation
Analyze leave, disability, and accommodation requests using judgment and critical thinking
Document and track employee interactions accurately in the case management system
Guide employees toward self-service tools and resources
Collaborate with HR Business Partners, Benefits, Payroll, Talent Management, Stocks, Operations, and other cross-functional teams
Provide feedback on process changes and help improve HR policies and procedures
Handle confidential employee information according to data privacy and security requirements
Adapt to changing workloads, priorities, time zones, and high-volume phone, chat, and email interactions

Requirements

What you’ll need

Experience providing customer service or support, preferably handling inbound calls and chat-based inquiries
Ability to demonstrate and communicate empathy
Strong verbal and written communication skills
Ability to explain complex information clearly and professionally
Ability to research information using multiple resources
Ability to analyze situations, solve problems, and make sound decisions using judgment and critical thinking
Experience working in a fast-paced environment with changing workloads and priorities
Strong attention to detail and accurate case documentation skills
Ability to manage confidential and sensitive employee information under strict data privacy standards
Organizational skills and ability to manage multiple priorities
Prior human resources or HR support experience is beneficial
Exposure to leave of absence, disability, or accommodations processes is advantageous
Experience with global or multi-region employee populations is a plus
Comfort using HR tools, case management systems, knowledge bases, and online self-service platforms
Ability to collaborate with HR, Benefits, Payroll, and Operations teams
Dedicated, quiet workspace at home suitable for confidential conversations
Flexibility to work with different time zones
Ability to be on camera during training and the nesting period

Benefits

Comp & perks

Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)