Tenant Segment Manager
ASTEC
full-time
Posted on:
Location Type: Remote
Location: Ohio • United States
Visit company websiteExplore more
Salary
💰 $75,000 - $105,000 per year
About the role
- Acts as Subject Matter Expert on Asurint criminal and civil search capabilities and the legal/court system.
- Serves as client support for all tenant clients.
- Manages relationships with key clients and leverages expertise to identify opportunities and recommend areas for program improvement.
- Processes and documents information with speed, high level of accuracy, and attention to detail.
- Identifies growth opportunities and works cross functionally to achieve realization and growth targets.
- Works with Accounting and Business Analysts to oversee the invoicing process.
- Monitors order and realization details; conducts order scoring/reporting as required.
- Facilitates New Tenant Client set ups as needed.
- Partners cross-functionally to troubleshoot root causes of delays, errors, and system challenges.
- Conducts client training as needed.
- Identifies trends across client base and works to proactively course correct if negative trends are discovered.
Requirements
- Experience supporting high-volume/key accounts is required.
- Experience with data-centric products or processes is required.
- Experience creating and/or utilizing reporting to drive outcomes and make decisions is required.
- Experience project managing client initiatives from start to finish is required.
- Strong communication, organizational, and analytical thinking skills are required.
- Experience in Tenant/Housing Screening experience is preferred.
- Experience with the legal/court system is preferred.
- Experience with background screening is preferred.
- Proficiency in MS Office (Outlook, Excel, Word) or similar software is required.
- Relevant business management systems such as general ledger, HRIS, CRM, etc. is preferred.
- Salesforce is preferred.
Benefits
- Medical, dental and vision effective first day of employment
- 401(k) with employer match
- Paid time off
- 10 company-paid holidays
- Employee Assistance Program
- Wellness Program
- Paid Bereavement
- Pet Bereavement
- Pet Insurance
- Volunteer time off
- Telecommuting Stipend
- Professional development programs
- Short-term disability
- Company-paid long-term disability
- Company-paid life insurance
- Flexible spending/health savings accounts
- Employee referral bonus
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
data-centric productsreportingproject managementtenant screeningbackground screeninglegal system knowledgeinvoicing process oversightorder scoringanalytical thinking
Soft Skills
communicationorganizational skillsattention to detailrelationship managementclient supporttroubleshootingtraining facilitationcross-functional collaboration