Director – Service Acceptance

AST SpaceMobile

Director of Service Acceptance leading service validation strategies minimizing defects and ensuring compliance at AST SpaceMobile. Managing a global team for complex network infrastructure deployments.

Posted 6/19/2026full-timeRemote • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

Define and own the overall service acceptance strategy, governance model, and execution roadmap
Lead and develop a global team of acceptance managers, test leads, and engineers across multiple regions
Establish validation standards, acceptance criteria, and structured test frameworks
Oversee execution of validation activities including regression, interoperability, and performance testing
Ensure acceptance processes meet defined performance requirements, SLAs, and compliance standards
Develop and implement automation strategies for regression and acceptance testing
Coordinate cross-functional teams to ensure alignment across system integration, deployment, and validation efforts
Manage engagement with external partners and ensure successful integration and validation across multiple systems
Drive defect tracking, root cause analysis (RCA), and resolution workflows to ensure high-quality outcomes
Ensure readiness documentation, test results, and acceptance artifacts are complete and auditable
Lead transition of accepted services into operational environments, ensuring stability and readiness
Provide executive-level reporting on acceptance progress, risks, and performance metrics
Drive continuous improvement of validation processes, frameworks, and operational efficiency

Requirements

What you’ll need

Bachelor’s degree in Telecommunications, Electrical Engineering, Computer Engineering, or a related technical field
Advanced degree or relevant certifications preferred
A minimum of 12+ years of experience in telecommunications, systems integration, network deployment, or service validation
Demonstrated experience in leading technical teams across multiple regions or projects
Proven experience managing complex, multi-site or multi-environment validation and deployment efforts
Experience working across cross-functional teams and external partners
Experience with large-scale network or infrastructure deployments
Familiarity with system integration, interoperability testing, and performance validation
Knowledge of regulatory, compliance, or certification processes
Experience implementing validation automation frameworks
Strong interpersonal and leadership skills
Proven ability to collaborate effectively within cross-functional teams
Excellent written and verbal communication skills, including executive-level reporting
Strong analytical and problem-solving capabilities
Meticulous attention to detail to ensure accuracy of documentation and deliverables
Ability to manage multiple priorities in fast-paced environments
Strong decision-making and stakeholder management skills.

Benefits

Comp & perks

This job description may not be inclusive to the duties and responsibilities listed. Additional tasks may be assigned to the employee from time to time or the scope of the job may change as needed by business demands.

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Hard Skills & Tools

service acceptance strategyvalidation standardsacceptance criteriaregression testinginteroperability testingperformance testingautomation strategiesdefect trackingroot cause analysisvalidation automation frameworks

Soft Skills

leadershipinterpersonal skillscollaborationcommunication skillsanalytical skillsproblem-solvingattention to detaildecision-makingstakeholder managementability to manage multiple priorities

Certifications

Bachelor’s degreeAdvanced degreerelevant certifications