Assurity Trusted Solutions Pte Ltd

Product Operations Specialist

Assurity Trusted Solutions Pte Ltd

contract

Posted on:

Location Type: Hybrid

Location: Singapore • Singapore

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About the role

  • Manage operational aspects of products or feature areas and drive their success from implementation to ongoing support.
  • Develop operational strategies, working closely with cross-functional teams to deliver on product goals.
  • Define operational requirements, prioritize improvements based on business impact, and ensure product operations run smoothly.
  • Regularly interact with stakeholders, balancing user needs, operational demands, and business objectives to deliver value.

Requirements

  • Product Operations & Efficiency: Drive cross-functional efficiencies, resolve complex operational issues to improve system reliability, and analyze product processes for inefficiencies and toil.
  • Data-Driven Improvement: Conduct user research and leverage data-driven approaches to inform operational decisions, providing key feedback to the Product Manager.
  • Risk & Quality Assurance: Be accountable for identifying and mitigating operational risks, leading user acceptance processes (UAT), and contributing to incident management and data governance.
  • Support & Strategic Vision: Prioritize user feedback for product improvements, develop and track process efficiency metrics, and contribute to Go-To-Market strategies.
  • Ownership & Expertise: Serve as a subject matter expert in critical operational areas, driving substantial improvements, and actively sharing knowledge by mentoring junior team members.
  • Strategic Alignment: Develop work plans, analyze user engagement to inform product strategy, and align operational processes with strategic product goals and KPIs.
  • Organizational Influence: Lead alignment on operational goals within cross-functional teams and apply systems thinking to ensure operational strategies meet broader product goals.
Benefits
  • A wholly-owned subsidiary of GovTech.
  • An attractive yearly training budget and annual performance bonus!
  • Contract Staff enjoys the same benefits as Permanent Employees
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
operational strategiesuser acceptance testing (UAT)data governanceprocess efficiency metricscross-functional efficienciesrisk managementincident managementdata analysisproduct operationsproduct improvement
Soft Skills
stakeholder interactionmentoringorganizational influencestrategic alignmentcommunicationcollaborationproblem-solvinguser feedback prioritizationsystems thinkingleadership