Assurity Trusted Solutions Pte Ltd

Operations Engineer, SaaS Platform and AWS CloudOps

Assurity Trusted Solutions Pte Ltd

full-time

Posted on:

Origin:  • 🇸🇬 Singapore

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Job Level

Mid-LevelSenior

Tech Stack

AWSCloudiOSLinux

About the role

  • Support Zoom client meeting features such as meetings, team chats, whiteboard, webinar, cloud recording, AI companion, clips, notes, meeting captions, breakout rooms, and customer-managed key service with AWS.
  • Support the deployment and management of Zoom Rooms at scale.
  • Manage SaaS tenant controls and Zoom client settings, including Windows group policies and Intune managed devices (Apple iOS and Windows devices).
  • Oversee cloud operations for Zoom meeting hybrid nodes hosted in AWS government commercial cloud.
  • Manage cloud operations relating to RedHat Enterprise Linux AWS instances configured with roles such as Squid proxy, NAT, and NGIX load balancers.
  • Ensure the documentation and operationalization of operations processes, controls, and technical designs.
  • Evaluate and work out support processes with the Product Manager for new Zoom feature releases before enabling them for production deployment.
  • Ensure smooth service delivery and implementation within the business context.
  • Comply with technical, quality management, and security guidelines and policies.
  • Manage infrastructure operations and support services to meet agreed service levels.
  • Propose new solutions to enhance operational efficiency and improve infrastructure and services.
  • Plan and support regular compliance and governance activities, such as annual security assessments and regulatory audits.
  • Manage the incident escalation process with vendors, other infrastructure teams, and stakeholders.
  • Lead regular operations cadences and contribute to product development and enhancements.
  • Track assets related to service operations and availability.
  • Other duties as assigned by the Manager or Team Lead.

Requirements

  • 3-6 years of relevant technical experience in a demanding, agile environment. Prior managerial and leadership responsibilities are an added advantage for more senior roles.
  • Proven record of successfully delivering high-impact, complex projects while managing risks.
  • Ability to work independently and collaboratively with strong analytical, management, and planning skills.
  • Strong vendor and stakeholder management skills.
  • Demonstrated ability to build and maintain relationships with a wide range of people at both junior and senior levels.
  • Proactive, dynamic, and possessing strong analytical/conceptual thinking and problem-solving skills.
  • Excellent written, verbal communication, presentation, and negotiation skills.
  • Familiarity with ITIL-based service management frameworks.
  • Related certifications such as Certified Scrum Master, AWS Associate certification, and Red Hat Certified System Administrator/Engineer are an added advantage.