Operations Engineer, SaaS Platform and AWS CloudOps
Assurity Trusted Solutions Pte Ltd
full-time
Posted on:
Location: 🇸🇬 Singapore
Visit company websiteJob Level
Mid-LevelSenior
Tech Stack
AWSCloudiOSLinux
About the role
- Support Zoom client meeting features such as meetings, team chats, whiteboard, webinar, cloud recording, AI companion, clips, notes, meeting captions, breakout rooms, and customer-managed key service with AWS.
- Support the deployment and management of Zoom Rooms at scale.
- Manage SaaS tenant controls and Zoom client settings, including Windows group policies and Intune managed devices (Apple iOS and Windows devices).
- Oversee cloud operations for Zoom meeting hybrid nodes hosted in AWS government commercial cloud.
- Manage cloud operations relating to RedHat Enterprise Linux AWS instances configured with roles such as Squid proxy, NAT, and NGIX load balancers.
- Ensure the documentation and operationalization of operations processes, controls, and technical designs.
- Evaluate and work out support processes with the Product Manager for new Zoom feature releases before enabling them for production deployment.
- Ensure smooth service delivery and implementation within the business context.
- Comply with technical, quality management, and security guidelines and policies.
- Manage infrastructure operations and support services to meet agreed service levels.
- Propose new solutions to enhance operational efficiency and improve infrastructure and services.
- Plan and support regular compliance and governance activities, such as annual security assessments and regulatory audits.
- Manage the incident escalation process with vendors, other infrastructure teams, and stakeholders.
- Lead regular operations cadences and contribute to product development and enhancements.
- Track assets related to service operations and availability.
- Other duties as assigned by the Manager or Team Lead.
Requirements
- 3-6 years of relevant technical experience in a demanding, agile environment. Prior managerial and leadership responsibilities are an added advantage for more senior roles.
- Proven record of successfully delivering high-impact, complex projects while managing risks.
- Ability to work independently and collaboratively with strong analytical, management, and planning skills.
- Strong vendor and stakeholder management skills.
- Demonstrated ability to build and maintain relationships with a wide range of people at both junior and senior levels.
- Proactive, dynamic, and possessing strong analytical/conceptual thinking and problem-solving skills.
- Excellent written, verbal communication, presentation, and negotiation skills.
- Familiarity with ITIL-based service management frameworks.
- Related certifications such as Certified Scrum Master, AWS Associate certification, and Red Hat Certified System Administrator/Engineer are an added advantage.