Senior/Principal Client Engagement Manager – Operations

Assured

Client Engagement Operations leader modernizing insurance claims software delivery with AI. Leading enterprise insurer onboarding, automation, strategic planning, and customer programs.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $165,000 - $185,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leading customer engagements and driving onboarding programs for large insurance clients, with a strong focus on AI-native transformation and operational excellence. Proven ability to manage enterprise-scale implementations, develop strategic plans, and collaborate effectively across cross-functional teams.

Highest-signal resume keywords

Client Engagement ManagementAI Agent DevelopmentEnterprise Implementation ExperienceStrategic PlanningCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Program ManagementOperations ManagementData AnalysisAPI UnderstandingIntegration KnowledgeJSON FamiliarityWorkflow Efficiency IdentificationDocumentation DevelopmentMilestone ClarityStakeholder Alignment

Soft Skills

Excellent CommunicationAnalytical SkillsBias For ActionOwnershipResilience

Tools & Technologies

AI ToolsInternal ToolsClient Engagement Knowledge BaseReporting ToolsProject Management Software

Industry Keywords

InsuranceClient-FacingGo-To-MarketEnterprise AccountsHigh-Impact Accounts

About the role

Key responsibilities & impact

Lead end-to-end customer engagements and drive onboarding programs for large insurance clients
Ensure delivery excellence, milestone clarity, and stakeholder alignment across business and technical teams
Manage timelines, reporting, stakeholder communication, and executive readouts for high-impact enterprise accounts
Lead the AI-native transformation of the Client Engagement organization and champion adoption across the team
Design, prototype, and deploy AI agents and internal tools integrating across multiple systems
Develop and execute a quarterly strategic plan for Client Engagement Operations
Translate strategic goals into initiatives with owners, milestones, and measurable outcomes
Partner with Product, Engineering, Sales, and customer stakeholders to resolve complex operational and technical challenges
Own and maintain the Client Engagement Knowledge Base and build new documentation layers
Identify workflow efficiencies, eliminate manual toil, and improve team output quality

Requirements

What you’ll need

Proven experience in operations, strategy, program management, or enterprise implementation roles within a client-facing or go-to-market organization
Experience managing enterprise-scale implementations and/or customer programs for multimillion-dollar accounts
Hands-on familiarity with building AI agents and internal tools integrating across multiple systems and platforms
Basic understanding of APIs, integrations, and data exchange formats such as JSON
Ability to collaborate effectively with engineering teams
Ability to independently develop a quarterly strategic plan and drive it to completion across multiple stakeholders
Demonstrated success working cross-functionally across Client Engagement, Sales, Engineering Operations, Product Operations, Product, and executive stakeholders
Strong analytical skills and comfort using data to inform decisions and measure impact
Excellent communication skills and ability to translate between technical and non-technical stakeholders
Bias for action and ownership, with resilience to navigate challenges and deliver results in dynamic environments
Builder's mindset focused on creating structure, defining best practices, and scaling processes

Benefits

Comp & perks

Competitive salary and equity packages for all employees
Platinum medical, dental, and vision
Free life insurance, including long-term disability and short-term disability
Unlimited PTO and paid holidays
Maternity and paternity leave
Assured contributes 3% of your income to a 401(k), even if you don't contribute
Lunch provided twice per week
Monthly phone stipend and other home office perks
Health FSAs and HSAs
Team events and offsites