Senior IT Support Engineer

Assured

Senior IT Support Engineer enhancing IT operations for a remote team at Assured. Responsible for user support and managing IT systems in a tech-driven insurance environment.

Posted 7/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $140,000 - $170,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in IT support and operations, particularly in remote environments, with a strong focus on identity and access management, device management, and automation. Proficient in using AI tools to enhance IT workflows and ensure compliance with industry standards.

Highest-signal resume keywords

IT Support ExperienceIdentity & Access ManagementMacOS AdministrationAutomation & ScriptingCompliance Frameworks Knowledge

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Identity Provider ManagementMobile Device ManagementSSO ConfigurationSCIM ProtocolOAuthMFA ImplementationShell ScriptingGoogle Workspace AdministrationAsset ManagementTroubleshooting

Soft Skills

Problem-SolvingWritten CommunicationMentorshipIndependencePrioritization

Tools & Technologies

RipplingOktaConsole.comSlackZoomNotionSnipe-ITAI ITSM Platforms1PasswordRemote Screen-Share Tools

Industry Keywords

SOC 2HIPAAISO 27001SaaS EnvironmentRemote Workforce

Tech Stack

Tools & technologies

ITSMLinuxMacOSShell Scripting

About the role

Key responsibilities & impact

User Support & IT Operations – Serve as a senior escalation point for a fully remote, distributed workforce. Deliver high-quality, timely, empathetic support entirely over Slack, Zoom, and remote screen-share tools — no walk-up desk, no local hands. Own complex troubleshooting across macOS (primary), Windows, Linux, and mobile.
Onboarding & Offboarding – Own end-to-end user lifecycle: account provisioning, group membership, device shipment and enrollment, and clean offboarding. Continuously refine the process alongside People Ops and Security.
Identity & Access Management – Administer our identity stack in Rippling (our core IDP and MDM) — SCIM connections, groups, workflows, SSO/MFA configurations across our SaaS environment. Okta experience is a strong plus and forward-looking as we evaluate our identity architecture.
Device & Endpoint Management – Own our Mac-first fleet through Rippling MDM: enrollment, configuration profiles, patching, compliance baselines, and remote troubleshooting. Maintain accurate asset inventory in Snipe-IT.
AI-Powered IT Operations – Assured runs on an AI-forward IT stack. You'll operate and extend our automation layer via Console.com (ARIA) powering our Slack Request channels, and contribute directly to the overall automation of access provisioning, deprovisioning, and common IT workflows — pushing more of our routine work into agentic AI so the team can focus on higher-value initiatives. Experience with Risotto, Unthread, or similar AI ITSM platforms is a big plus.
Security & Compliance – Help enforce access controls and endpoint hardening in support of our SOC 2 Type II, HIPAA, and ISO 27001 programs. Help facilitate access reviews with the Security team and support evidence gathering for audits and offboarding verification.
Documentation & Knowledge – Write and maintain runbooks, SOPs, and playbooks in Notion. Turn tribal knowledge into structured content that our AI tools can actually retrieve and act on.
Roadmap & Improvement – Contribute meaningfully to the IT roadmap: tooling evaluations, integration work, and automations. Mentor teammates and help raise the bar as we scale from 200 → 300+ employees.

Requirements

What you’ll need

5–8+ years of IT support / IT engineering experience, ideally in a fully remote, SaaS-heavy, compliance-driven environment.
Proven experience supporting a fully remote workforce — you're skilled at diagnosing and resolving issues without physical access to devices, comfortable coordinating device logistics (shipping, returns, remote wipe), and effective at building rapport and trust with employees you may never meet in person.
Deep hands-on experience with modern IDP and MDM platforms. Direct Rippling experience strongly preferred (IDP, SCIM, MDM, Workflows). Okta experience is a strong plus.
Strong working knowledge of SSO, SAML, SCIM, OAuth, and MFA across a diverse SaaS environment.
Advanced macOS administration; solid Windows and mobile troubleshooting; comfortable with shell scripting and light automation.
Proficiency with Google Workspace administration, Slack, and common SaaS admin consoles (Zoom, 1Password, Notion, etc.).
AI-forward mindset. Experience with or genuine curiosity about Console.com (ARIA), Risotto, Unthread, or other AI ITSM / Slack-native help desk platforms. Comfort using AI tools (including Claude) as part of daily IT operations.
Experience operating in an environment governed by SOC 2, HIPAA, ISO 27001, or similar frameworks — you understand access reviews, evidence collection, and change management.
An automation-first mindset — you'd rather build a workflow than repeat a task, and you actively look for what AI or scripting can absorb.
Excellent problem-solving, written communication, and mentorship instincts.
Ability to work independently, prioritize a mixed queue, and drive projects to completion with minimal oversight.
Familiarity with asset management (Snipe-IT or similar) and Slack-based ticket intake workflows.

Benefits

Comp & perks

Competitive Compensation: Competitive salary and equity packages for all employees
Healthcare Plan: Platinum medical, dental, and vision
Free life insurance: Including long-term disability & short-term disability
Unlimited PTO: Uncapped vacation days & paid holidays
Family Leave: Maternity & paternity
401(k) Contribution: Assured contributes 3% of your income, even if you don't contribute
WFH Benefits: Lunch on us 2x/week, monthly phone stipend & other home office perks
Health FSAs & HSAs: Pre-tax accounts for out-of-pocket medical expenses
Team events & Offsites: We're remote, but we regularly get together