Customer Care Representative

Assurant

Assurant Customer Care Representative handling inbound calls and emails for a global connected-world business services company. Resolving customer issues and delivering exceptional service remotely.

Posted 8/13/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $28 per hourWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong customer service skills with a focus on empathy and professionalism, effectively resolving issues and providing proactive solutions in a fast-paced, remote environment.

Highest-signal resume keywords

Customer Service ExperienceStrong Communication SkillsProblem-Solving SkillsMultitasking AbilityRemote Work Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Customer ServiceCall Center ExperienceInsurance ExperienceBanking ExperienceIdentity Verification Process

Soft Skills

EmpathyProfessionalismListening Skills

Tools & Technologies

High-Speed InternetVideo Conferencing Tools

Certifications & Qualifications

High School DiplomaGED

Industry Keywords

Inbound Customer CallsE-mailsExceptional Customer ExperienceSpecial ProjectsVariable Shifts

About the role

Key responsibilities & impact

Handle inbound customer calls and/or e-mails with empathy and professionalism
Resolve issues, answer questions, and provide proactive solutions
Document interactions and follow up as needed
Participate in special projects and adapt to evolving priorities
Deliver an exceptional customer experience on every call
Work full-time, 40 hours per week, with variable shifts including weekends and holidays

Requirements

What you’ll need

High school diploma or GED
Customer service experience; call center, insurance, or banking experience preferred
Strong communication, listening, and problem-solving skills
Ability to multitask using technology in a fast-paced environment
Reliable high-speed internet: 25 Mbps down / 6 Mbps up
Quiet, distraction-free home office setup
Preferred: 2+ years of customer service experience
Prior remote work experience preferred
Must be available to work as late as 9 PM EST
Must be available for shifts that may include evenings, weekends, and holidays
Employment contingent upon completion of a required identity verification process, which may include biometric technology where permitted by law
Virtual interviews must be conducted on video

Benefits

Comp & perks

Medical, dental, vision, and more from day one
Paid time off, including holidays
Advancement opportunities
Tuition reimbursement up to $5,000/year after 6 months
Paid virtual training
Shift differentials for nights/weekends