Service Center Operations Leader

Assurant

Service Center Operations Leader overseeing hazard outsourcing services in United States. Leading client relations and managing operational budgets effectively while developing team leadership capabilities.

Posted 6/17/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $74,600 - $147,000 per yearWebsite

About the role

Key responsibilities & impact

Plans, organizes, leads, controls and coordinates the delivery of services in hazard outsourcing at a remote service center.
Responsible for maintaining client relations as it relates to outsourcing.
Manage multiple clients or multi-functional units requiring specialized knowledge.
Provides leadership to many associates.
Develops, secures approval of, and administers an operating budget for area(s) of responsibility.
Ensures all areas of responsibility projections and actual expenses meet budgeted objectives.
Manages and provides leadership to supervisory staff to ensure delivery of efficient and effective levels of service.
Actively participates in the hiring process for new team members.
Makes authoritative recommendations in such matters of discipline and terminations within area(s) of responsibility.
Partners with Trainers to develop function-specific orientation and training programs for area personnel.
Responsible for new client implementation as it pertains to hazard outsourcing.

Requirements

What you’ll need

Minimum of 2 years (Level II) or 3 years (Level III) demonstrated experience leading and developing exempt‑level employees (e.g., managers or supervisors) within a large‑scale, multi‑team operation
Excellent verbal and written communication skills
An understanding of human resource policies and procedures
Working knowledge of legacy servicing systems such as Alltel or MortgageServ and multi-client policies and procedures knowledge
General knowledge of mortgage servicing and regulatory and compliance procedures
Property insurance products including Assurant lender placed products
Overall business and financial knowledge relate to budgeting and operating a remote service center
Support the customer by practicing the corporate customer service objectives while providing value-added services.
Provides the leadership and coaching necessary to ensure the delivery of efficient and effective services provided by areas of responsibility.

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

budgetingclient implementationhuman resource policiesmortgage servicingregulatory complianceproperty insurance productslegacy servicing systemsmulti-client policies

Soft Skills

leadershipcommunicationteam managementcoachingclient relationsorganizational skills