P&C Claims Manager, Manufactured Housing
Assurant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $86,000 - $143,700 per year
Job Level
Mid-LevelSenior
About the role
- Hire, lead, develop, and mentor a team of associates responsible for investigating and settling property and casualty claims
- Communicate, evaluate, and reinforce productivity standards and performance expectations
- Provide ongoing coaching and direction to associates and support a culture of teamwork, commitment, productivity, and superior quality
- Assist in training processes and procedures and developing employees
- Participate in establishing/defining short- and long-term goals and plans for the work group
- Ensure complete and sound claim settlements, legal reviews, and investigations when necessary
- Resolve non-routine and escalated customer calls and research/respond to customer complaints
- Monitor quality assurance program and conduct monthly reviews with team members
- Identify trends and provide appropriate direction; build and maintain effective internal and external working relationships
- Meet with clients and/or TPAs as appropriate; handle other duties and projects as requested
- Maintain and increase skills and knowledge on an ongoing basis
Requirements
- Bachelor’s degree or equivalent experience
- A minimum of 3 years of experience working in the claims process in a P&C environment for residential dwelling /property
- A minimum of 2 years of supervisory/management or team lead experience including coaching and developing employees
- P&C Adjuster license or ability to obtain within 30 days
- Familiarity with the P&C claims process from beginning to end
- Proven ability to work in a fast-paced environment, meeting client service standards and production goals
- Detail-oriented with a commitment to excellence
- Ability to think creatively and make appropriate decisions
- Bilingual a plus
Benefits
- Time for training and any applicable cost/fees will be provided.
- For U.S. benefit information, visit myassurantbenefits.com.
- Attend workshops, seminars, and other training sessions as appropriate.
- We volunteer in communities all over the globe to help the world become a greener, better place.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
claims processproperty and casualty claimsquality assurancecustomer serviceinvestigationssettlementscoachingtraining processesperformance evaluationtrend identification
Soft skills
leadershipmentoringteamworkcommunicationproblem-solvingdetail-orientedcreativitydecision-makingcommitmentproductivity
Certifications
Bachelor's degreeP&C Adjuster license