Proposition Manager

Assurant

Proposition Manager at Assurant enhancing customer experiences and driving commercial value through innovative Connected Living solutions in Australia and New Zealand. Responsible for product enhancements, monitoring KPIs, and collaborating with various departments.

Posted 6/10/2026full-timeSydney • 🇦🇺 AustraliaMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Partner with leading brands to deliver innovative Connected Living solutions that enhance customer experiences and drive commercial value
Optimise and evolve product offerings across Australia and New Zealand
Ideate, document, and execute proposition enhancements across selected Connected Living product lines
Monitor existing propositions to ensure they are performing strongly against key business metrics
Identify, lead, and deliver enhancement and improvement initiatives
Define and monitor key business metrics/KPIs including CX
Drive recommendations for product improvements through relevant committees
Collaborate with other departments such as account teams, operations, finance and executive teams
Provide product guidance to clients, including presenting insights, recommendations, and driving alignment on proposed enhancements
Work with the Proposition Director to create clear roadmaps and timescales for all products
Direct and manage internal and external product and capability suppliers to ensure timely delivery and regular updates

Requirements

What you’ll need

Experience in product or proposition management within industries such as telco, insurance, protection services, or retail
Strong ability to translate customer and client needs into scalable, commercially effective solutions
Confident working with data and insights to drive product and customer experience improvements
Comfortable operating in a regulated environment
Highly organised with strong project delivery and documentation skills
Experience using tools such as MIRO, Monday.com, Figma, or Visio
Strong stakeholder management and communication skills, with the ability to influence outcomes
Resilient and adaptable, able to manage competing priorities in a fast-paced environment
A strategic thinker who can also execute, with a passion for delivering innovative, customer-focused outcomes

Benefits

Comp & perks

International and Local mentoring programs
Two recharge days, and a cultural day annually to support work/life balance and celebrating what's important to you
Discounted Employee Share Purchase Program
Diversity panels and employee resource groups
10 weeks company paid parental leave
Flexible working to support work/life balance
Development programs and support for higher education
Novated vehicle leasing
Volunteering leave to give back to the communities we serve

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

product managementproposition managementdata analysiscustomer experience improvementproject deliverydocumentation

Soft Skills

stakeholder managementcommunicationinfluencingresilienceadaptabilityorganizational skillsstrategic thinking