Customer Care Representative

Assurant

Customer Care Representative helping customers with inquiries and providing proactive solutions for Assurant. Engage with clients and deliver excellent service experience via calls and emails.

Posted 6/5/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $15 - $28 per hourWebsite

About the role

Key responsibilities & impact

Handle inbound customer calls and/or e-mails with empathy and professionalism
Resolve issues, answer questions, and provide proactive solutions
Document interactions and follow up as needed
Participate in special projects and adapt to evolving priorities
Deliver a WOW experience on every call—customers should hear your smile!

Requirements

What you’ll need

High school diploma or GED
Customer service experience (call center, insurance, or banking preferred)
Strong communication, listening, and problem-solving skills
Ability to multitask using technology in a fast-paced environment
Reliable high-speed internet (25 Mbps down / 6 Mbps up)
Quiet, distraction-free home office setup
2+ years of customer service experience (preferred)
Prior remote work experience (preferred)

Benefits

Comp & perks

Benefits from Day One – Medical, dental, vision, and more
Paid Time Off – Including holidays
Career Growth – Advancement opportunities and tuition reimbursement (up to $5,000/year after 6 months)
Comprehensive Training – Paid virtual training to set you up for success

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

customer service experiencecall center experienceinsurance experiencebanking experienceremote work experience

Soft Skills

communication skillslistening skillsproblem-solving skillsempathyprofessionalismmultitaskingadaptability

Certifications

high school diplomaGED