Senior Processing Specialist – Regulatory Compliance

Assurant

Sr. Processing Specialist managing regulatory compliance and training for Assurant's financial institution clients.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $19 - $31 per hourWebsite

About the role

Key responsibilities & impact

Research and respond to escalated issues and identify root cause of illogical conditions presented from systems reports or client audits
Formulate and implement internal remediation plans and external action plans with management approval
Create timelines for client research requests and complete research on escalated issues
Handle multiple clients and/or functions on a routine basis
Train and mentor Processing Specialists and support team lead as appropriate
Identify procedural issues and formally develop and recommend solutions
Provide support to team lead for workplace monitoring as needed
Assist Processing Specialist with accurate and timely processing of documents to ensure proper insurance coverage for homeowners and to client satisfaction goals
Identify policy type and determine appropriate action needed
Make appropriate updates to client database in order to meet regulatory obligations
Make timely premium payments from established escrow accounts to ensure continuous coverage
Manage time to handle multiple demands and competing priorities
Meet deadlines and quality standards
Assist Processing Specialist with communication and coordination with insurance agents and/or insurance carriers to verify information, update status, and meet deadlines/requirements
Be professional in all communications, act in a manner consistent with Assurant values and honor Assurant’s commitments
Demonstrate empathy regarding your work and the impact it has on the Client and homeowner
Address any questions, concerns, or suggestions in a timely and appropriate manner
Build and maintain effective internal working relationships and support teamwork in meeting company goals
Understand how the Senior Processing Specialist role fits into the larger organizational context and ensure smooth hand off of work (incoming and outgoing)
Communicate status updates and appropriately escalate issues and opportunities to meet the needs of clients and homeowners

Requirements

What you’ll need

High school diploma or GED
Intermediate computer skills (ability to create and edit spreadsheets and Word documents)
Demonstrated understanding of insurance processing or title documents
2-year degree preferred
3 years insurance, banking, finance, mortgage lending, automobile titles or related experience
Strong written and verbal communication skills
Strong attention to detail
Ability to adapt well to change

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

insurance processingtitle documentsdocument processingclient database managementpremium payment processingresearch skillsremediation planningtimelines creationescalation managementdata entry

Soft Skills

communication skillsattention to detailempathytime managementteamworkproblem-solvingadaptabilitymentoringprofessionalismrelationship building

Certifications

high school diplomaGED2-year degree (preferred)