Customer Care Team Lead

Assurant

Customer Care Team Lead providing exceptional service through calls, emails, and chats. Ensuring customer satisfaction and managing complex inquiries while maintaining a positive relationship with clients.

Posted 5/27/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $21 - $35 per hourWebsite

About the role

Key responsibilities & impact

Deliver exceptional customer service through inbound and outbound calls, emails, and chats
Respond promptly to customer inquiries and resolve issues
Facilitate team huddles and evaluate call quality
Maintain high compliance and accuracy in interactions

Requirements

What you’ll need

4 plus years of customer service work experience
High School diploma or equivalent
Ability to navigate a computer and use Microsoft Office Suite (Outlook, Word)
Knowledge of customer service principles and processes
Skills in active listening and communication

Benefits

Comp & perks

Health insurance
401(k) matching
Paid time off
Flexible work hours

ATS Keywords

✓ Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools

Microsoft Office SuiteOutlookWord

Soft Skills

customer serviceactive listeningcommunication

Certifications

High School diploma