Executive Resolution Specialist – Financial Services

Assurant

Executive Resolution Specialist acting as the primary contact for customer escalations at Assurant. Investigating claims while balancing customer service priorities and operational needs.

Posted 5/15/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $21 - $35 per hourWebsite

About the role

Key responsibilities & impact

Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels
Manage multiple issues/cases at one time simultaneously based on workload
Interact with customers related to written escalated concerns in public and/or social media platforms
Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution
Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date

Requirements

What you’ll need

Associate’s Degree in Business, Marketing, or equivalent experience
2+ years in experience in business analysis, research, or related fields
2+ years in experience in business writing
2+ years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience
ACA (Accredited Claims Adjuster’s license) License is required within the first 90 days of hire
Proficient in MS Word, Excel and other MS Office Applications
Strong analytical & problem-solving skills
Strong organization skills and time management skills

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Professional development opportunities

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

business analysisbusiness writingcustomer escalationresearchoperations

Soft Skills

analytical skillsproblem-solving skillsorganization skillstime management skillscommunication skillsempathy

Certifications

Associate’s DegreeAccredited Claims Adjuster’s license