Senior Omnichannel Analyst

Assurant

Senior Omnichannel Analyst leveraging data to drive customer experience improvements at Assurant. Analyzing customer journey data and collaborating with stakeholders for actionable insights.

Posted 5/3/2026full-timeRemote • 🇨🇦 CanadaSenior💰 $80,000 - $131,900 per yearWebsite

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Partner with stakeholders (internal and external) to understand business needs and customer experience goals, building strong relationships and trust to influence their roadmaps.
Analyze and interpret customer journey data and integrate it with other sources to uncover meaningful insights, and translate them into clear, actionable recommendations.
Collaborate cross-functionally to drive customer experience improvements and clearly communicate its impact to key stakeholders
Support the manager in identifying opportunities where data and analytics can address business or functional needs
Own medium-complexity initiatives and partner with Analytics and Data Services for timely delivery; support manager on high-complexity projects
Participate in regular meetings with stakeholders to provide status updates or change priorities.

Requirements

What you’ll need

Bachelor’s degree in the fields of statistics, business, mathematics, computer science or other related fields
4+ years of experience in a data analyst or similar role.
2+ years of experience in data analysis that includes translating insights into recommendations and/or developing reports using tools such as SQL, Microsoft Reporting Services and /or Power BI – ideally within the contact center space.
Experience working in or with contact center environments.
Experience with a broad range of best-in-class database tools/analytics/research approaches and/or concepts

Benefits

Comp & perks

Health insurance
Retirement plans
Paid time off
Professional development

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisSQLMicrosoft Reporting ServicesPower BIdata interpretationreport developmentanalyticsdatabase toolsresearch approachesstatistical analysis

Soft Skills

stakeholder engagementrelationship buildingcommunicationcollaborationinfluencingproblem-solvingactionable recommendationsproject managementstatus reportingprioritization