Automotive Field Service Manager

Assurant

Automotive Field Service Manager enhancing profitability and client relationships for Assurant Global Automotive. Leading training and reviews while ensuring product understanding and loss control.

Posted 4/30/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $88,000 - $147,000 per yearWebsite

About the role

Key responsibilities & impact

Assist in the training of field team on how to interact and train service department personnel with products
Facilitate training as required to ensure understanding of products, policies, and procedures
Identify and monitor high loss accounts
Conduct onsite or virtual reviews to identify the source of the high loss
Present solutions to the dealer principal and ensure they are implemented
Strengthen client relationships by attending quarterly business reviews
Have thorough understanding of participation structures
Review field audits, documentation, and loss reports with dealer principal to make recommendations for improvement
Take part in new business presentations for prospective high-profile clients
Lead the training of service department personnel on products, claims administration, and reimbursements

Requirements

What you’ll need

5 years’ dealership experience in automotive service management
Technical automotive knowledge
Claims management experience as it pertains to automotive service contracts
Bachelor’s degree or equivalent preferred
5 years’ experience as dealership fixed operations director – multiple rooftop experience preferred
Technical background – ASE Certified Automobile Technician

Benefits

Comp & perks

Health insurance
401(k) matching
Flexible work hours
Paid time off
Remote work options

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

claims managementautomotive service managementtechnical automotive knowledgeparticipation structuresfield auditsdocumentation reviewloss reports analysisnew business presentationsservice department trainingreimbursements

Soft Skills

client relationship managementtraining facilitationcommunicationproblem-solvingleadershiporganizational skillspresentation skillscollaborationmonitoringrecommendation making

Certifications

ASE Certified Automobile Technician