Assurant

Bilingual Licensed Insurance Representative

Assurant

full-time

Posted on:

Location Type: Remote

Location: United States

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Salary

💰 $17 - $28 per hour

About the role

  • Handle high volume inbound calls daily from policyholders and clients, providing expert guidance and support in both English and Spanish
  • Deliver exceptional customer service by resolving inquiries related to policies, billing, endorsements, and claims with professionalism and empathy
  • Process and issue insurance documents including policies, certificates, endorsements, and cancellations
  • Investigate and resolve premium discrepancies, system issues, and processing errors with accuracy and efficiency
  • Navigate multiple systems and software platforms simultaneously while maintaining a high level of service
  • Collaborate with internal departments and external clients to ensure seamless service delivery

Requirements

  • Property and Casualty Insurance Producer/General or Personal Lines License Required
  • Bilingual fluency in Spanish and English (required)
  • Minimum of 2 years of experience in a customer service or call center role within the insurance industry
  • Proven ability to manage high call volumes while maintaining quality and professionalism
  • Strong multitasking skills and the ability to work independently with minimal supervision
  • High proficiency in Microsoft Office tools (Outlook, Word, Excel, Teams) and the ability to learn and navigate new systems quickly
  • Excellent verbal and written communication skills
Benefits
  • Competitive compensation and comprehensive benefits package
  • Ongoing training and development

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
customer servicecall center experienceinsurance document processingpremium discrepancy resolutionsystem issue investigationprocessing error resolutionbilingual fluencymultitasking
Soft skills
professionalismempathycommunication skillsindependencequality management
Certifications
Property and Casualty Insurance Producer LicenseGeneral Lines LicensePersonal Lines License