Client Support Specialist
Assurant
full-time
Posted on:
Location Type: Remote
Location: Remote • 🇺🇸 United States
Visit company websiteSalary
💰 $1,865 - $2,984 per hour
Job Level
Mid-LevelSenior
About the role
- Responsible for customer escalations and/or servicer inquiries through phone calls, emails, or webforms
- Support the claims process for repairs of home appliances, consumer electronics, plumbing, HVAC, & electrical systems
- Make repair and/or settlement decisions using appropriate steps to qualify and quantify the resolution from a cost saving and customer experience perspective within approved limits
Requirements
- 3+ years of direct customer service experience, including handling escalations.
- 2+ years of business-to-business or vendor customer service experience.
- 2+ years of experience composing professional responses to external contacts.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft skills
customer serviceescalation handlingprofessional communicationproblem solvingdecision making