Salary
💰 $54,900 - $92,000 per year
About the role
- Oversee team productivity, ensuring individual team members are meeting expected productivity KPIs
- Monitor quality of work to maintain high standards and compliance with regulations
- Lead fraud identification efforts, implementing strategies to detect and prevent fraudulent claims
- Facilitate professional development, providing training and mentorship to team members
- Serve as the primary point of contact for complex or high-priority fraud cases
- Lead or participate in special projects aimed at improving fraud detection and prevention processes
Requirements
- High School Diploma, GED or higher
- 3+ years of experience leading 5+ team members in a customer service or call center environment
- Ability to attend and pass the required Insurance Adjuster License courses
- Analytical skills including experience with data and statistical analysis
- Advanced proficiency in Microsoft Word, Excel, and other Office applications
- Ability to work in multi-system/functional environment requiring the use of various systems and tools
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
data analysisstatistical analysisfraud detectionfraud preventionKPI monitoringteam leadershipcustomer servicecall center management
Soft skills
mentorshipprofessional developmentcommunicationproblem-solvinganalytical thinking
Certifications
Insurance Adjuster License