Customer Experience Representative
AssuranceAmerica
full-time
Posted on:
Location Type: Hybrid
Location: Atlanta • Texas • United States
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About the role
- Serve as a problem-solver on the front lines, responding to inbound customer calls with a focus on identifying root cause of issues, analyzing unique situations, and delivering accurate, personalized solutions that align with company standards and customer needs.
- Apply sound judgement and critical thinking when assisting with underwriting activities, ensuring timely and appropriate handling of exceptions or nuanced policy scenarios.
- Navigate and leverage the policy management system efficiently, using its tools to troubleshoot issues, improve processing accuracy, and identify trends or recurring challenges.
- Collaborate across the team with a solutions-oriented mindset, contributing to team discussions and best practices that enhance customer outcomes and operational effectiveness.
- Prioritize and organize daily tasks with attention to detail and time management, ensuring timely and thorough resolution of customer inquiries and back-end responsibilities.
- Consistently meet or exceed departmental KPIs and performance metrics by balancing efficiency with high-quality customer engagement.
- Demonstrate initiative and a growth mindset, actively seeking opportunities to broaden knowledge across departments and contribute to process improvements – positioning yourself for future advancement into roles in underwriting, sales, claims, or operations.
Requirements
- Bachelor’s degree preferred
- Associate's degree will be considered
- Bilingual (English-Spanish)
- Excellent PC skills.
- Experience in inside sales, supply chain, or logistics roles involving client support and a solutions-focused approach.
Benefits
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
underwritingpolicy managementcustomer engagementproblem-solvingcritical thinkingdata analysistime managementKPI trackingprocess improvementsales support
Soft Skills
attention to detailinitiativegrowth mindsetcollaborationsolutions-orientedcommunicationorganizational skillscustomer focusadaptabilityteamwork
Certifications
Bachelor's degreeAssociate's degree