Customer Success Manager

Assort Health

Customer Success Manager partnering with healthcare leaders at Assort Health. Transforming patient experiences and driving growth through strong relationships and strategic insights.

Posted 5/26/2026full-timeNew York City • New York • 🇺🇸 United StatesJuniorMid-Level💰 $150,000 - $210,000 per yearWebsite

About the role

Key responsibilities & impact

Be a strategic advisor on agentic AI – partner with healthcare leaders to transform how patients experience care, expanding their vision of what's possible with AI and delivering measurable outcomes from launch through renewal and expansion.
Navigate complex accounts and drive growth – build relationships at every level, from C-suite to front-desk. Defend Assort's value, cultivate internal champions, and guide customers into new products and use cases as their needs evolve.
Diagnose and solve with data – proactively identify, surface, and address risks and opportunities, and translate insights into recommendations that drive ROI, unlock productivity, and improve AI agent performance.
Be the voice of the customer – develop deep fluency in Assort's product and partner closely with Sales, Implementation, Product, and Engineering to ensure customer needs shape what we build, sell, and deliver.
Build scalable systems – design and refine the playbooks, processes, and tools that let us deliver consistent, world-class support as we rapidly grow.

Requirements

What you’ll need

2–5+ years of experience in customer-facing roles (Customer Success, Account Management, Implementation, Management Consulting). Experience managing a book of business and driving long-term success with customers.
Top-tier project management abilities – you can manage multiple customer accounts, urgent priorities, and strategic initiatives, effectively and with composure.
Exceptional communication skills and executive presence – you communicate with clarity, concision, and empathy, quickly earning the trust of stakeholders at every level.
Strong analytical and problem-solving skills – you're comfortable using data to drive decisions.
Intellectual curiosity – you instinctively dig deep, ask hard questions, and welcome feedback as fuel for constant improvement (for yourself and for Assort as a whole).
Builder’s mindset – you’ve helped stand up new systems, processes, or customer programs from scratch.
Thrive in fast-moving, ambiguous environments, bring structure to chaos, and are willing to wear many hats as we set ourselves up for scale.
Interest in or experience driving adoption of AI-native platforms in complex organizations.

Benefits

Comp & perks

💸 Competitive Compensation – Including salary *and* employee stock options so you share in our success.
📚 Lifelong Learning – Annual budget for professional development, plus training opportunities to help you grow.
💻 Office Setup Stipend – We’ll outfit your in-office workspace so comfy as it's productive.
🩺 Top-Tier Health Coverage – Medical, dental, and vision insurance, because your health comes first.
🏖 Unlimited PTO – We trust you to take the time you need to recharge and come back ready to crush it.
🥗 Meals & Snacks – Lunch, dinner, and snack breaks that fuel great ideas.
💪 Fitness Stipend – Your wellness matters. We reimburse monthly membership costs to support your health.
🚆 Commuter Benefits – We cover eligible transportation costs to make your trip to work easier.
👵 401(k) – Build your retirement savings.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

data analysisproject managementcustomer successaccount managementimplementationmanagement consultingAI agent performanceROI analysisprocess designsystem building

Soft Skills

communicationexecutive presenceanalytical skillsproblem-solvingintellectual curiosityadaptabilityrelationship buildingstrategic thinkingempathyorganizational skills