Call Center Agent
Association of Closet & Storage Professionals (ACSP)
full-time
Posted on:
Location: Wisconsin • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Assist customers by providing award-winning service and coordinating with sales and installation teams to complete home remodeling projects
- Manage inbound and outbound calls in a fast-paced call center environment
- Partner with scheduling teams to verify appointments and confirm with customers
- Utilize pre-built scripts to engage customers and work with them to find solutions to their home project needs
- Participate in regular department contests and achieve both personal and team goals
- Work with homeowners across established markets, supporting customers locally and across states
Requirements
- No prior experience required
- Outgoing personality with strong communication skills
- Motivated and competitive spirit
- Professional approach on a daily basis
- Desire for growth and improvement
- Consistent and reliable performance
- Ability to multitask and prioritize
- Proficient knowledge of general technology and computer applications
- Legally authorized to work in the United States (required)
- Will you now or in the future require sponsorship for employment visa status (e.g., H-1B)? (app asks this)
- Reliable personal transportation to get to and from work each day (required)
- Willingness to submit to a post-offer, pre-employment background check (required)
- Comfortable working in a call center handling a high volume of phone conversations each day (required)
- Comfortable with commission or performance-based pay (role may include commission)
- Availability to work weekends if required (selectable options)