Call Center Representative
Association of Closet & Storage Professionals (ACSP)
full-time
Posted on:
Location: Massachusetts • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Deliver engaging conversations on our products to potential customers, aiming to schedule FREE product estimates
- Collaborate with our sales teams to cultivate opportunities for customer growth
- Participate in weekly training sessions to enhance production and purpose
- Engage in team building and mentorship initiatives
- Represent the Rite Window brand directly with customers, empowering potential customers seeking home renovations with exceptional experiences
- Make outbound calls and receive inbound calls to speak with customers about our services
- Achieve ambitious KPIs and consistently exceed personal goals
Requirements
- Outgoing individual who thrives on human interaction
- Confident public speaker with persuasive communication skills
- Competitive spirit—set ambitious goals and break records!
- Self-motivated, disciplined, and focused on career advancement
- Tech-savvy, familiar with CRM tools
- Weekend availability required
- Experience in roles such as Call Center Agent, Appointment Setter, Customer Service Representative, Dispatch Coordinator, Confirmations Specialist, Customer Care Specialist encouraged
- Comfortable working in a call center environment handling a high volume of phone conversations each day
- Comfortable with commission or performance-based pay
- Legally authorized to work in the United States (app asks this as a required question)
- Willingness to submit to a post-offer, pre-employment background check
- Reliable personal transportation to get to and from work (application asks this)